FMR

Client Service Manager

United States · Work style not stated · Full time

Apply on the employer’s site ↗See how well you match this job

You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.

About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerFMR
LocationUnited States
Work styleWork style not stated
Employment typeFull time
Employer posted9 Oct 2026

Fidelity will not provide immigration sponsorship for this position.

Job Description:

The Role

Deﬁned Contribution, Non-Qualified and HSA knowledge and experience required.
As the main operational contact for benefits administrators, you collaborate with your service team and internal partners to deliver on contractual commitments to some of our largest 401K clients.
The role partners with Managing Directors and Product Management to implement new products, services, and features to consistently evolve Fidelity’s offering.
You will work closely will specialized operational groups to implement plan provisions, problem solve issues and deliver outstanding service.
Responsibility for daily review of plan administration quality for Defined Contribution, HSA and Non-Qualified plans.
Managing plan administration to perform to standards and performance guarantees.
Demonstrating an understanding of the objectives and initiatives related to client projects and work with the organization to ensure that resources are allocated, project plans are deﬁned, utilized and executed to ensure that deliverables are met
Raising and participating in the resolution of service issues (e.g., participant, reputational, risk/compliance related) appropriately within the organization
Utilizing your deep knowledge of plan level provisions, DC, HSA, Non-Qualified products as well as plan compliance, regulations, and risk management
You will identify and partner with Product and Relationship Management to cross sell new products and services and rollout new product and regulatory updates

Show full description

The Expertise and Skills You Bring

Bachelor’s degree preferred; work experience and strong business acumen required
Deﬁned Contribution, Non-Qualified and HSA knowledge and experience required
5 plus years of beneﬁts administration, outsourcing administration or retirement experience required
3 plus years of experience in a client facing role highly desired
You have a proven understanding of 401(k) regulations and their application to plan administration
You have effective oral and written communication skills You demonstrated the ability to manage client issues
You exemplify strong interpersonal skills and customer service approach to solving problems.
You have the ability to initiate and maintain overall accountability for client speciﬁc and department initiatives and projects
You can multitask, work in a fast paced, changing priority environment, problem solve, and make decisions.

The Team

As a member of a dynamic Client Services Management organization, the work you do every single day will have a direct impact to both our Client Services Mission and our Client Services Vision.

Our Mission: To deliver the highest quality and most dedicated plan sponsor service in the DC industry by knowing each plan we serve better than our client does.

Our Vision: To deliver service that is so deeply wonderful, every client feels like they are our only client.

Fidelity’s Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Certifications:

Category:

Client Service Operations

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

See how well you match this job Apply on the employer’s site ↗

Check your resume against this job Free, no sign-up. Nothing you paste is stored.

Staying safe while you apply

Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.

Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.

Preparing for this role with ROLIVA

Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
Prepare honestly.
Build interview stories and application drafts from your own evidence.
Keep track.
Save the role and record your own application status and follow-ups.

Create a free workspace or log in.