Harris Computer

Client Services and Support Analyst (Remote)

United States · Work style not stated · Part time

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerHarris Computer
LocationUnited States
Work styleWork style not stated
Employment typePart time
Employer posted21 Aug 2026

Client Services and Support Analyst, Part-Time (32 hours)
Schools FINS Enterprise - Remote - California

The Client Services and Software Support Analyst will provide high-quality, friendly, and prompt support and training services for Harris School Solutions QSS/OASIS software. The individual selected for this role will be a highly energetic self-starter with the ability to work independently and in a team environment. As a Client Services and Support Analyst, this person will be part of a team dedicated to providing exceptional service to K-12 and County Office of Education customers primarily on the U.S. West Coast.

Occasional travel may be required to client sites, user groups, and conferences. Travel is expected to be less than 25% annually.

What will be your impact:

Provide quality support to our clients, employing a high degree of service and timeliness of resolution.
In addition to the Professional Services team, provide end-user in-person and online training resources.
Assisting the Professional Services and Support teams in developing and maintaining end user training documentation.
Lead webinars and software training classes for our clients.
Develop a deep understanding of the functional/technical features of our applications and use this knowledge to address application-related issues and questions.
Diagnose software issues/bugs, performing the appropriate resolution; working with other members of the technical support and software development teams in order to identify and resolve problems in a timely, efficient, and effective manner.

Show full description

The ideal candidate will meet many, if not all, of these requirements:

Ability to handle customer inquiries, requests and complaints in an efficient, effective and professional manner.
Polished presentation skills
Experience providing software training to CA K-12 school districts.
Excellent troubleshooting and analytical problem-solving skills
Excellent oral and written communication skills
Highly-developed organizational skills and time management ability
Ability to work independently on assigned projects, as well as in a team atmosphere
Highly motivated, flexible, adaptable nature
Ability to learn quickly in a fast-paced, challenging, and ever-changing environment
Well-versed in supporting apps on a hybrid Linux Back-end/Windows Front-end applications
Knowledge of Postgres and SQL Server databases;
Experience with client-server applications
Knowledge/experience with business intelligence query tools is preferred
Knowledge/experience with fund accounting and payroll applications in the K-12 market is preferred

Pay rate: $40.00 - $45.00 USD per hour.

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