Issgovernance

Client Services Specialist (m/w/d)

Germany · Work style not stated · Full time

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  • EmployerIssgovernance
  • LocationGermany
  • Work styleWork style not stated
  • Employment typeFull time
  • Employer posted

Let’s be #BrilliantTogether

ISS FWW ist der führende deutsche Fondsdaten-Lieferant und gehört seit dem Jahr 2019 zum ISS-STOXX.

Mit den Daten aus der FWW-Fondsdatenbank unterstützt FWW-Fondsberater und Anleger dabei, fundierte Anlageentscheidungen zu treffen.

Wir suchen ab sofort für den Ausbau unseres Teams in Haar bei München Client Services Specialist (m/w/d) in Vollzeit.

Aufgaben:

Pflege von Kundendaten

Eigenständiges Abarbeiten des Tagesgeschäftes

Erstellen von Auswertungen zur Vertriebsunterstützung

Das Nachhalten und Einhaltung der individuellen Qulitätsanforderungen kundenseitig.

Unterstützung des Directors Customer Care and Quality Management bei Kunden An- und Rückfragen, Erweiterungen von bestehenden Kundenlösungen, sowie umsetzen von neuen Kundenlösungen.

Abteilungsübergreifende interne und externe Koordination und Kommunikation zu allen laufenden Anfragen und Aufträgen, zur reibungslosen Umsetzung und höchsten Kundenzufriedenheit.

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Qualifikation:

Abgeschlossenes Studium in VWL oder BWL, oder eine vergleichbare Ausbildung, bevorzugt im Bankensektor, mit 2 – 3 Jahren Berufserfahrung im Finanzdienstleistungssektor oder Investmentbranche

Interesse an Bankprozessen und Wertpapiergeschäften insbesondere Investmentfonds

Die Bereitschaft sich immer wieder in neue Aufgabenstellungen hineinzudenken und kundenorientiere Lösungen zu schaffen.

Verständnis im Aufbau und Pflege von Datenbanken und dem Transport von Daten bis hin zur Anzeige auf Webseiten bzw. die Bereitschaft, sich dieses Wissen anzueignen.

Sicheres und gepflegtes Auftreten gegenüber unseren anspruchsvollen Kunden und Partnern

Exakte, strukturierte, selbständige Arbeitsweise mit hohem Qualitätsanspruch und Teamfähigkeit

Engagement, Zuverlässigkeit und Belastbarkeit

Umgang mit den gängigen MS-Office-Programmen und die Bereitschaft sich in firmeninterne Software einzuarbeiten

Sprachen:

sehr gute Deutschkenntnisse in Wort und Schrift

Aufgrund internationaler Ausrichtung Englisch, kommunikations- und verhandlungssicher in Wort und Schrift

#LI-TG1 #FWW #ASSOCIATE

What You Can Expect from Us

At ISS STOXX, our people are our driving force. We are committed to building a culture that values diverse skills, perspectives, and experiences. We hire the best talent in our industry and empower them with the resources, support, and opportunities to grow—professionally and personally.

Together, we foster an environment that fuels creativity, drives innovation, and shapes our future success.

Let’s empower, collaborate, and inspire.

Let’s be #BrilliantTogether.

About ISS STOXX

ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit.

ISS FWW is the leading German fund data disseminator and fund data distributor helping investment fund advisors and investors make thoughtful investment decisions through the provision of transparent, up-to-date, and correct fund information across 1,500 data records on more than 33,000 investment fund share classes.

Visit our website: https://www.issgovernance.com

View additional open roles: https://www.issgovernance.com/join-the-iss-team/

Institutional Shareholder Services (“ISS”) is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. It is our policy to prohibit discrimination or harassment against any applicant or employee on the basis of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as “protected status”). All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements.

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At a glance

  • Employment typeFull time
  • Employer posted
  • Added to ROLIVA
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