TSYS
Client Support Specialist
Australia · Hybrid · Part time
Apply on the employer’s site ↗See how well you match this job
You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.
About the role
Description from the employer’s posting. Check the employer’s page for the current version.
- EmployerTSYS
- LocationAustralia
- Work styleHybrid
- Employment typePart time
- Employer posted
Ready to take your career global?
Make your mark at one of the biggest names in payments. We’re looking for a Client Support Specialist to join our ever evolving Operations team and help shape the future of global commerce.
About the role
As a Client Support Specialist, you will play a pivotal role in delivering exceptional service to Global Payments’ clients. Acting as the first point of contact, you will resolve enquiries, manage issues, and build strong relationships to ensure clients gain maximum value from our payments solutions.
This role is ideal for a customer‑focused professional who enjoys problem solving, collaboration, and working in a fast‑paced, compliance‑driven environment.
Salary
We are currently seeking candidates for part-time opportunities (approximately 22.5 hours per week).
The remuneration for this role will be paid on a pro rata basis, based on the full-time annual salary of AUD $75,000, adjusted for the hours worked, plus superannuation.
Show full description
What you'll be doing
Act as the first point of contact for client enquiries, complaints, and requests via phone, email, and chat
Investigate, resolve, and document merchant and partner issues using CRM/case management systems
Build and maintain strong relationships with clients and internal stakeholders
Provide expert support by maintaining a strong understanding of Global Payments’ products and services
Collaborate with internal teams to deliver effective and compliant customer outcomes
Manage refunds, direct debit setups and amendments, and maintain accurate client data
Contribute to continuous improvement through client feedback, documentation updates, and service insights
Support compliance requirements, training solutions, and general administrative tasks as required
What you'll bring
Demonstrated experience in a similar client support or customer service role
Excellent problem‑solving skills with strong attention to detail
Ability to quickly learn and navigate new systems and technologies
Strong written and verbal communication skills with a customer‑first mindset
Excellent interpersonal skills with the ability to multitask effectively
Proven ability to work under pressure in a collaborative team environment
Sound understanding and appreciation of compliance and regulated environments
About the team
Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.
What makes a Globalpayer?
Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.
Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.
Check your resume against this job Free, no sign-up. Nothing you paste is stored.
Staying safe while you apply
- Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
- Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
- Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.
Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.
Preparing for this role with ROLIVA
- Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
- Prepare honestly.
Build interview stories and application drafts from your own evidence.
- Keep track.
Save the role and record your own application status and follow-ups.
At a glance
- Work styleHybrid
- Employment typePart time
- Employer posted
- Added to ROLIVA
- Last checked