Outpost VFX

Cloud and Systems Administrator

Mumbai, MH, India · Hybrid · Full-time

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerOutpost VFX
LocationMumbai, MH, India
Work styleHybrid
Employment typeFull-time
Employer posted1 month ago

The role

As a Cloud and Systems Administrator, you will provide administration and support across Active Directory, Windows and Linux environments, ensuring users, systems, and access are managed efficiently to minimise downtime across the studio. You will diagnose and troubleshoot issues across user, application, connectivity, and systems levels, implementing effective solutions to maintain operational continuity.

Working Pattern
This is a hybrid role based in India, following a rotating 2-week pattern: 2 weeks working from our Nesco, Goregaon office supporting India hours (09:30 - 18:30 IST), followed by 2 weeks working from home supporting Montreal hours (19:30 - 04:30 IST). Candidates should be comfortable with this rotating shift and hybrid arrangement.

Key Responsibilities

Cloud & Systems Administration

Administer AWS and supporting cloud services in line with operational and security standards
Manage Active Directory - user accounts, groups, permissions and access
Maintain configuration across cloud, identity and user technology services
Monitor service health, respond to alerts, and carry out approved changes and maintenance
Keep accurate system records, documentation and repeatable support procedures

Show full description

User & Production Support

Provide hands-on support to users and production teams across regional and remote locations
Handle onboarding - provisioning accounts, AD access, workstations and software so users are ready on time
Manage offboarding and role changes, updating or removing access as needed
Troubleshoot workstation, application, connectivity, access and infrastructure issues, escalating production-impacting problems
Provide first-line support for render farm access and common issues, escalating to Cloud Operations, Pipeline or Infrastructure teams as needed
Help prepare access, workstations, software and services for current and upcoming productions, flagging issues early

Infrastructure & Service Support

Support Cloud Operations Engineers and Infrastructure teams during testing, rollout and operation of technology services
Assist with deployment, configuration and validation within agreed procedures
Share practical feedback on usability, access, monitoring and support needs
Flag recurring issues or admin overhead that automation or tooling could resolve
Coordinate with Cloud Operations colleagues on cross-region users, productions or services

Key Skills & Experience

Practical Active Directory administration - users, groups, permissions, access management
Experience supporting Windows-based user environments, workstations and business applications
Strong Linux administration and troubleshooting experience
Working knowledge of AWS or another major cloud platform, with interest in growing cloud operations expertise
Experience with onboarding, provisioning, access management and general systems administration
Strong troubleshooting across user, application, connectivity and systems issues
Solid understanding of identity, access and security principles
Able to work methodically in a fast-changing, production-focused environment
Clear written and verbal communication with technical and non-technical users
Comfortable in a distributed global Technology team, supporting remote users and locations

Desirable Experience

Experience in VFX, animation, media, post-production or another production environment
Familiarity with AWS administration, monitoring and operational tooling
Experience supporting mixed Linux/Windows environments in production
Scripting or automation experience for routine sysadmin tasks
Exposure to endpoint management, software deployment, networking or cloud-based workstations
Experience in an environment with formal security or client compliance requirements

What happens next?

If you think Outpost sounds like a good fit for you, or you simply want to chat with someone about the role and our culture, get in touch today!

Equal opportunities

At Outpost we believe that our strength lies in our differences. These help us to take different perspectives, challenge norms and create a special environment based on mutual respect. Outpost is an equal opportunities employer. Employment with us is based on a person’s extraordinary talent and potential. No candidate will receive any less favourable treatment based on their age, gender, race, ethnicity, disability, sexual preference, or any other factor that has no bearing on an individual’s ability to perform their job.

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