Cluster Reservation Agent

The successful candidate will be responsible for handling reservation enquiries and bookings accurately and efficiently while delivering excellent guest service and maximizing revenue opportunities across both properties.

Key Responsibilities

• Handle room reservation enquiries through telephone, email, online channels, and other booking platforms.
• Process new bookings, amendments, cancellations, and special requests accurately.
• Provide guests with accurate information on room types, rates, packages, promotions, and hotel facilities.
• Maximize revenue opportunities through effective upselling and cross-selling.
• Ensure reservation details, guest profiles, rates, payment instructions, and special requests are correctly recorded in the system.
• Coordinate with Front Office, Revenue, Sales, Finance, and other departments to ensure a seamless guest experience.
• Handle reservations from direct guests, corporate accounts, travel agents, and online travel agencies (OTAs).
• Maintain professional communication and respond promptly to guest and partner enquiries.
• Follow hotel policies, brand standards, reservation procedures, and data confidentiality requirements.
• Support both cluster properties according to operational and business requirements.

Qualifications & Skills

• Previous experience in Reservations, Front Office, Guest Services, or a similar hospitality role is preferred.
• Experience in a 4- or 5-star hotel environment is an advantage.
• Knowledge of hotel reservation/PMS systems and online booking platforms is preferred.
• Excellent verbal and written communication skills in English.
• Strong attention to detail and organizational skills.
• Guest-focused with good sales and upselling abilities.
• Able to multitask and work effectively in a fast-paced environment.
• Positive team player with the flexibility to support both cluster properties.

Not the right fit? Set up email alerts as new job postings become available that meet your interest!