Cluster Spa Manager

The role is responsible for ensuring that both spas consistently deliver exceptional, personalised, and brand-aligned experiences while achieving agreed financial, operational, guest satisfaction, and team performance objectives.

The Cluster Spa Manager will establish and maintain high standards of service, treatment quality, hygiene, presentation, guest engagement, retail performance, and operational efficiency across both properties. The position requires a strong commercial mindset combined with a genuine passion for wellness, luxury hospitality, and colleague development.

Cluster Spa Leadership

• Provide strategic and operational leadership for the Spa and Wellness operations across both properties.
• Develop and implement consistent spa standards, procedures, and service philosophies while respecting the individual positioning of Anantara MAIA Seychelles Villas and AVANI+ Barbarons Seychelles.
• Establish clear operational priorities and ensure both teams are aligned with resort objectives.
• Conduct regular operational reviews at both properties and identify opportunities for improvement.
• Maintain strong communication with General Managers, Resort Managers, and relevant department heads.
• Act as the key point of leadership for all Spa and Wellness-related matters across the cluster.

2. Guest Experience & Service Excellence

• Ensure every guest receives a personalised, professional, and memorable spa experience.
• Maintain exceptional standards of service, treatment quality, guest care, discretion, and professionalism.
• Monitor guest feedback, online reviews, satisfaction scores, and direct feedback to identify opportunities for improvement.
• Personally engage with VIP, repeat, and high-profile guests when appropriate.
• Ensure treatment consultations are conducted professionally and guest preferences are understood and recorded.
• Develop initiatives that encourage guest loyalty, repeat treatments, and cross-property spa engagement.
• Ensure appropriate recovery procedures are followed when guest concerns or complaints arise.

3. Spa Operations

• Oversee the daily operations of both spa facilities, ensuring smooth and efficient service delivery.
• Manage treatment schedules, therapist productivity, room utilisation, opening and closing procedures, and operational workflows.
• Ensure treatment rooms, relaxation areas, reception areas, and back-of-house areas consistently meet luxury standards.
• Maintain high standards of cleanliness, hygiene, sanitation, safety, and presentation.
• Ensure all equipment is properly maintained and operational.
• Monitor treatment timing, therapist allocation, and guest flow to maximise efficiency without compromising the guest experience.
• Ensure all operational procedures are documented, implemented, and regularly reviewed.

4. Financial & Commercial Management

• Take full responsibility for achieving agreed spa revenue and profitability targets across both properties.
• Prepare and manage annual spa budgets, forecasts, and business plans.
• Monitor key financial indicators including treatment revenue, retail revenue, average treatment spend, therapist productivity, occupancy, payroll, product costs, and departmental expenses.
• Develop strategies to maximise treatment room utilisation and revenue-generating opportunities.
• Identify new revenue streams, partnerships, packages, promotions, and wellness experiences.
• Develop and implement effective retail strategies to increase product sales and guest spend.
• Control costs while maintaining appropriate service and product quality.
• Review monthly financial performance and implement corrective action where required.

5. Sales & Marketing

• Develop a comprehensive Spa and Wellness sales and marketing strategy for both properties.
• Work closely with Sales & Marketing, Digital Marketing, PR, and Revenue teams to promote spa experiences.
• Develop seasonal promotions, treatment packages, wellness programmes, couples' experiences, and resort-specific offerings.
• Identify opportunities to attract external and local clientele where appropriate and aligned with resort positioning.
• Develop relationships with luxury travel advisors, wellness partners, corporate clients, and other relevant stakeholders.
• Support cross-selling between the two properties where commercially appropriate.
• Ensure spa menus, promotional materials, digital content, and guest communications are accurate, attractive, and aligned with brand standards.

6. Treatment Menu & Wellness Development

• Regularly review and optimise the treatment menu for both properties.
• Introduce innovative treatments and wellness experiences aligned with market trends and guest expectations.
• Ensure treatments are commercially viable and operationally appropriate.
• Develop signature experiences that reflect the unique Seychelles environment and the positioning of each resort.
• Evaluate treatment performance and discontinue or modify underperforming offerings where appropriate.
• Ensure all therapists are properly trained and certified for treatments they deliver.

7. Team Leadership & Development

• Lead, motivate, coach, and develop the Spa and Wellness teams across both properties.
• Establish clear performance expectations and service standards.
• Develop staffing plans that ensure appropriate coverage based on business levels.
• Recruit and select suitable spa talent in collaboration with Human Resources and management.
• Conduct regular performance reviews and provide constructive feedback.
• Identify high-potential colleagues and create development opportunities.
• Establish training plans covering technical treatments, guest service, product knowledge, sales, hygiene, and leadership.
• Promote teamwork, accountability, professionalism, and a positive working environment.
• Monitor colleague engagement and address performance or behavioural concerns promptly and fairly.

8. Training & Brand Standards

• Ensure all spa colleagues receive comprehensive induction and ongoing training.
• Conduct regular treatment audits and service observations.
• Maintain high standards of technical treatment delivery.
• Ensure colleagues understand and consistently follow applicable Anantara and AVANI+ brand standards.
• Organise product training, treatment demonstrations, sales training, and wellness education.
• Identify training gaps and implement appropriate corrective action.
• Maintain training records and monitor the effectiveness of development initiatives.

9. Retail & Product Management

• Manage the spa's retail strategy across both properties.
• Maintain strong product knowledge and ensure therapists are confident in making appropriate recommendations.
• Set retail targets and monitor individual and departmental performance.
• Ensure appropriate stock levels while avoiding overstocking and product expiry.
• Monitor product usage and minimise wastage.
• Work with Purchasing and Finance to ensure appropriate procurement and inventory controls.
• Develop attractive retail displays and promotional initiatives.

10. Health, Safety & Compliance

• Ensure all spa operations comply with applicable Seychelles legislation, health and safety requirements, hygiene standards, and hotel policies.
• Maintain appropriate treatment consultation and contraindication procedures.
• Ensure all equipment is used safely and maintained appropriately.
• Ensure proper handling and storage of spa products and chemicals.
• Establish and monitor emergency procedures relevant to spa operations.
• Report and investigate incidents, accidents, guest concerns, or treatment-related issues in accordance with company procedures.
• Ensure appropriate documentation and records are maintained.

11. Procurement & Inventory

• Monitor inventory levels of treatment products, retail products, linen, amenities, and consumables.
• Establish appropriate par-stock levels for both properties.
• Conduct regular stock checks and investigate discrepancies.
• Work closely with Purchasing and Finance to maintain cost-effective procurement.
• Ensure products are stored correctly and used according to manufacturer guidelines.
• Monitor product consumption and implement measures to minimise wastage

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