ICON
COA Licensing Client Services Associate II
Bulgaria · Work style not stated · Full time
Apply on the employer’s site ↗See how well you match this job
You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.
About the role
Description from the employer’s posting. Check the employer’s page for the current version.
- EmployerICON
- LocationBulgaria
- Work styleWork style not stated
- Employment typeFull time
- Employer posted
COA Licensing Client Services Associate II. COA Licensing experience required
ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.
As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.
About Mapi Research Trust
Mapi Research Trust, part of ICON's Commercialization and Outcomes division, is an independent, not-for-profit organization specializing in Clinical Outcome Assessments (COAs) and patient-reported outcomes.
For over 30 years, Mapi Research Trust has supported the global scientific community by collecting, managing, and distributing COA information. We represent the developers of more than 800 COAs and provide licensing and translation services to organizations worldwide.
Show full description
The Role
As a COA Licensing Client Services Associate II, you will be responsible for supporting clients seeking to license and implement Clinical Outcome Assessments in research studies and clinical practice. You will manage client requests, prepare proposals, coordinate project activities, and ensure the successful delivery of licensing and translation services.
Key Responsibilities
- Serve as the primary contact for clients seeking COA licensing and translation services.
- Understand client requirements and prepare accurate proposals, timelines, and budgets.
- Provide high-quality customer service through regular communication and support.
- Manage requests from proposal through final delivery, including contracts, invoicing coordination, and documentation.
- Coordinate with internal teams to deliver licensing and translation services.
- Monitor project progress and ensure deliverables are completed on time and to quality standards.
- Participate in client meetings and internal project discussions.
- Support negotiations and discussions with clients when required.
- Maintain accurate records and contribute to knowledge management activities.
- Identify opportunities for process improvement and support special projects as needed.
Requirements
- Minimum 3 years of experience in client services, project management, or another client-facing role.
- Experience with COA/eCOA licensing, translation, or linguistic validation projects preferred.
- Strong organizational and project management skills.
- Ability to manage multiple priorities and deadlines simultaneously.
- Excellent communication and customer service skills.
- Strong stakeholder management and relationship-building abilities.
- Analytical mindset with strong problem-solving skills.
- High attention to detail and a structured approach to work.
- Ability to work independently and as part of a global team.
- Professional proficiency in English, both written and spoken.
- Good working knowledge of Microsoft Office applications.
Employment with ICON is contingent upon having the legal right to work in the country where the role is based.
Rewards & Benefits
ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.
Benefits may include:
- Competitive base salary and performance related incentives
- Health and wellbeing programmes including medical, dental, and vision coverage where applicable
- Retirement and pension plans
- Life assurance and disability coverage
- Employee assistance programmes and wellbeing resources
- Learning and development opportunities through structured training and career pathways
Benefits may vary depending on role and location.
Visit our careers site to read more about the benefits ICON offers.
Inclusion and Accessibility
ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.
If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.
Are you a current ICON Employee? Please click here to apply
Check your resume against this job Free, no sign-up. Nothing you paste is stored.
Staying safe while you apply
- Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
- Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
- Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.
Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.
Preparing for this role with ROLIVA
- Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
- Prepare honestly.
Build interview stories and application drafts from your own evidence.
- Keep track.
Save the role and record your own application status and follow-ups.
At a glance
- Employment typeFull time
- SeniorityEntry level
- Employer posted
- Added to ROLIVA
- Last checked
Skills in this posting
Skills ROLIVA found in the employer’s own description above. A mention is not a requirement.