Collections Analyst

What you will do:

• Responsible for using available collection software tools to assist in executing effective strategies and initiatives to achieve continuous receivable delinquency improvement that contributes to a lower Days Sales Outstanding (DSO).
• Ensures timely and accurate responses to customer inquiries, questions, documentation issues, billing errors, payment application errors, disputes, program changes, new sale requests and opportunities.
• Proactively contact customers concerning collections of past due receivables and determine reasons for non-payment.Make decision to place account on credit hold when the situation arises.Additionally provide phone support by handling incoming calls from sales offices and customers on a variety of items.
• Monitors assigned portfolio of customers to mitigate loss exposure by ensuring each assigned customer is in full compliance with their approved credit lines.Recommends changes to the existing credit line where warranted.Prepares and recommends over line approval requests and approves within their Level of Authority. Run DNB reports and call for credit references as needed to support credit decision.
• Promote, negotiate and sell automated/pre-payment options to customers.

What you will bring:

• High School Diploma required.BS/BA in Finance, Accounting, or other business degree preferred.
• 1+ years experience in collections or customer service role, manufacturing industry preferred. Related work experiences with risk analysis and receivable collection a plus.
• Candidates without a 4-year degree are encouraged to apply;we prioritize practical experience, relevant skills, and alignment with our leadership principles.
• Must possess excellent interpersonal skills with the ability to interact and build relationships with team personnel, sales representatives, commercial offices, plants, and customers.
• Must be able to prioritize work daily, weekly and monthly to achieve or exceed stated collection metrics.
• PC literacy and basic Microsoft Office literacy required.

Annual Base Salary Range or Hourly Base Pay Range:

$45,821.66 - $64,224.99

Compensation Type:

Exception Hourly

Incentive Eligible:

No

Sales Commission Eligible:

No

Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
• 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations

Safety Sensitive Role:

No

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.