Command Center Dispatcher

Job Summary:

WHO ARE WE?
Live Nation Entertainment is the world’s leading live entertainment company, comprised of
global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media &
Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets
sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest
provider of live entertainment in the world promoting more than 50,000 events annually for
nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship
to create strategic music marketing programs that connect more than 1,200 sponsors with the
145 million fans that attend Live Nation Entertainment events each year. For additional
information, visit www.livenationentertainment.com.
WHO ARE YOU?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative,
forward thinking and committed. At Live Nation Entertainment, our people embrace these
qualities, so if this sounds like you then please read on!
THE JOB
[VENUE NAME] is seeking is seeking a CCTV Operator who will be responsible for acting as a
communication point for emergency and non-emergency calls during concerts. The ideal
candidate must be primarily an excellent communicator and able to remain calm and
composed, especially in emergency situations. You must be able to multi-task as well as take
the appropriate action with little supervision. The goal is to enable different parties to
communicate well by ensuring the accurate and timely transmission of information.
WHAT THIS ROLE WILL DO
• Work in conjunction with the General Manager and Operations Manager to ensure
compliance with all policies and procedures that relate to local, state, and federal laws
and regulations.
• Work directly with venue management regarding issues that require the attention of
medical, security, or police
• Logging incident reports via OnTrack system to document any and all incidents with
detailed and concise information
• Log all two-way radio communication regarding security, medical, and police
• Monitor venue CCTV during all phases of event to ensure safety of all parties on site
• Maintain a log of all incidents that occur during each event
• Investigates and resolves complaints via venue CCTV.
• Monitors venue activity and informs department heads of potential deployment
changes needed
• Observe visitors, patrons, and employees via CCTV to preserve order and protect
property.
• Communicates pertinent information to the staff at pre show meetings.
• Ability to work with a diverse group of co-workers and develop strong working
relationships across all departments.
• Receive emergency and non-emergency calls and record significant information
• Address problems and requests by transmitting information to the proper departments
• Prioritize radio calls according to urgency and importance
• Use radio communication to send crews to appropriate locations
• Maintain logs and records of radio calls, activities and other information
• This position is part-time, seasonal; requires evening and weekend availability.
WHAT THIS PERSON WILL BRING
• High School Diploma or equivalent preferred.
• At least 2 years of experience in a similar role preferred
• Strong strategic thinking and creative problem-solving skills
• Excellent verbal, written and interpersonal communication skills
• Experience with CCTV software is strongly preferred
• Acute sense of judgment, tact and diplomacy
• A strong sense of teamwork and ability to execute programs
• Ability to use standard office equipment
• Proficient in Microsoft Office
EQUAL EMPLOYMENT OPPORTUNITY
We aspire to build teams that reflect and support the fans and artists we serve. Every day we
aim to promote environments where everyone can be themselves, co…