Commercial Parts Controller

The successful candidate will play a key role in ensuring parts are sourced promptly, stock is controlled accurately, and engineers have the support they need to deliver excellent service to customers.

What you will do

• Order and receive parts, ensuring all information is accurately updated on internal systems.
• Liaise regularly with customers, engineers, and suppliers to source parts and provide accurate lead times and estimated arrival times.
• Provide professional telephone and administrative support to internal and external stakeholders.
• Handle incoming customer calls, logging and raising reactive jobs within the system.
• Keep the stock room organised and tidy, ensuring all parts are stored in the correct locations and clearly labelled.
• Maintain the refrigerant gas cage, ensuring it remains adequately stocked and arranged in a safe and systematic manner.
• Carry out general filing duties, including the secure disposal of paperwork in line with data protection requirements.
• Maintain accurate stock levels by completing regular stock checks across stores, the warehouse, and engineers’ vans.
• Coordinate engineer van repairs, servicing, and MOTs, keeping engineers and management informed throughout the process.
• Assist with unloading and loading large deliveries using an FLT; training will be provided.

What you will bring

• Previous experience in a coordination, parts, stock control, or administrative role is desirable.
• Strong organisational skills with a high level of accuracy and attention to detail.
• Good communication skills with the ability to build effective working relationships with customers, suppliers, engineers, and colleagues.
• Confident telephone manner and professional approach to customer service.
• Ability to manage multiple tasks and prioritise workload effectively.
• Experience using internal systems for data entry, stock control, or job logging would be advantageous.
• Understanding of safe stock handling and storage practices is beneficial.
• Awareness of data protection and confidentiality when handling paperwork and records.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.