Compliance Manager & Senior Compliance Specialist

What You Will Do

Strategic Compliance Management & Cleanup Oversight: Oversee onboarded product compliance mechanisms in alignment with Coupang policies and domestic regulations. Define cleanup frameworks and standards covering SDP content integrity, import/manufacturing legitimacy, and vendor qualification across diverse product categories.

Risk Assessment & Resource Optimization: Leverage deep regulatory expertise to evaluate complex compliance risks. Strategically deploy limited team headcount and resources, establishing high-efficiency workflows and AI-assisted automation to eliminate violation risks within aggressive timelines.

Cross-Functional Leadership & Governance: Drive strategic alignment across key stakeholders—including Business Management, Fulfillment Centers, Legal, and Product Policy—to institutionalize proactive risk-mitigation controls, clear compliance bottlenecks, and protect brand reputation.

Basic Qualifications

Background & Regulatory Expertise

7+ years of hands-on experience in Food Regulatory Affairs, with deep knowledge of food ingredient restrictions, permitted usages, and advertising claim regulations. Proven track record in negotiating with regulatory authorities to successfully mitigate non-compliance concerns highly preferred.

Solid understanding of regulatory frameworks for Medicine, Medical Devices, and Cosmetics, including statutory definitions of medical efficacy and false/exaggerated advertising. Experience in conducting regulatory category determinations for borderline products (e.g., distinguishing among general merchandise, cosmetics, medical devices, and pharmaceuticals) preferred.

Communication Excellence

Language Proficiency: Professionally fluent in both written and spoken English and Mandarin.

Stakeholder Engagement: Highly comfortable communicating and aligning across cross-functional teams and senior leadership.

Message Structuring: Skilled at translating and simplifying complex regulatory issues into structured, easy-to-understand insights, with the ability to provide clear, concise, and actionable instructions.

Follow-up & Project Management Discipline

Timely Execution: Excellent follow-up skills to ensure every project progresses in a timely and appropriate manner.

Status Tracking: Highly organized in tracking end-to-end project statuses, managing documentation, and meeting strict deadlines.

Multi-tasking & Detail Orientation: Proven ability to manage multiple concurrent projects simultaneously while maintaining high attention to detail.

Analytical & Critical Thinking

Data-Driven Analysis & Advice: Strong analytical skills to synthesize complex information into structured logic, providing practical execution plans based on resource availability and risk assessment.

Logical Acumen & Gap Spotting: High sensitivity to textual logic, capable of quickly identifying contradictions within regulations or internal policies, as well as operational gaps in execution.

Objective Problem-Solving: Ability to evaluate evidence objectively and proactively propose constructive feedback and risk-mitigated solutions.

Ability to Work Under Pressure

Prioritization in Fast-Paced Environments: Performs exceptionally well in fast-paced, high-volume environments while effectively balancing competing priorities.

Composure & Precision: Maintains high accuracy, attention to detail, and professional composure under tight timelines and high-stakes conditions.

Agility & Adaptability: Demonstrates exceptional flexibility and resilience when case requirements, timelines, or regulatory frameworks shift rapidly.

Preferred Qualifications

Proficiency in using Excel VBA to analyze data.

Proficient in leveraging Gemini for large-scale data processing and workflow automation, significantly reducing manual effort while driving high operational efficiency.

Recruitment Process and Others 

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.

Privacy Notice​

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below:https://www.coupang.jobs/privacy-policy/​

Please complete the attachedInternal Transfer Request Form and submit. 

Please make sure toapply with your Coupang e-mail address.