Concession Manager - Tommy Hilfiger & Calvin Klein (Peter Jones, London)

The Concession Manager plays a key role in achieving these standards, they lead by example, embrace our entrepreneurial spirit, and inspire their teams through their passion and belief in our brands.

Responsibilities include:

• Partnering with Area Manager to build on business opportunities and achieve Company standards/goals: sales and wage budgets, sales per hour (SPH), units per transaction (UPT), conversion (hit) rate, wage and expense control, shrinkage, mystery shops, store audits and profitability.
• Identifying opportunities and collaborating with others to grow the business or improve performance.
• Consistently fostering a positive store experience by treating all customers and staff members in a fair and consistent manner.
• Perform Manager-on-duty functions; manage store opening/closing functions and the sales floor.
• Ensuring “door to floor” best practices, visual merchandising directives and standards for sales floor and back room are being executed; continually review standards to ensure clear and consistent execution.
• Ensure daily management of sales, payroll, controllable expenses, goals, and company initiatives. Align activities to ensure business goals are met.
• Analyzing store level reports and creating action plans to improve results.
• Leading weekly management meetings and other staff meetings; participating in and contributing to regional meetings.
• Set challenging but attainable goals with an emphasis on service quality, and customer satisfaction, as well as financial performance.
• Coordinate appropriate action plans while considering consequences and budget decisions.
• Communicating with staff daily on individual sales goals, and other key performance indicators, product sales and other information to help them provide unparalleled service and achieve goals.
• Assist the manpower planning, identification, recruitment, interviewing, hiring and orientation processes, recruit store personnel with a broad range of perspectives, experiences, and backgrounds.
• Own the training and development of employees. Ensure that all employees are properly oriented into the company and trained in their role.
• Provide training and coaching for Employees (daily, weekly, and monthly) and ensure that it is appropriately documented.

AboutYOU

• Extensive experience inconnecting to consumersin a brand retailer is essential.
• You'll have experience with retail operations, budgeting, planning, sales and people management.
• You'll have previous people management experience andact with purposeto resolve conflict and unproductive disagreements.
• You'll be an effective communicator with the ability tocultivate belonging.
• Youcollaborate to winand recognize and celebrate the contributions and achievements of others.
• You arecourageousin giving feedback that promotes positive behavioral change.
• Youadapt fastand work with pace.
• You are energetic andinspire trustshowing a clear presence on the shop floor.