Visa

Consultant, Product Operations

Brazil · Remote (restrictions not stated) · Full time

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About the role

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EmployerVisa
LocationBrazil
Work styleRemote (restrictions not stated)
Employment typeFull time
Employer posted6 Oct 2026

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

The ProdOps team is responsible for all operational management of one of Pismo's largest products, the migration product. This includes planning and executing the migration process from end-to-end. The team currently consists of four people (Senior Manager + 3 Consultants), working collaboratively and in shifts to ensure successful migration processing and a smooth experience for the clients/teams involved.

Show full description

What You'll Do

Support customer migration process, define timeline, and management of all migrations process
Support Product Operational team and squads to solve operational issues
Work closely with the Engineering Team to identify operations issues and bring them to the squads to improve the products and features
Be the key person to support the efficiency between engineering, product, and customers
Development support materials and documentation about the product business and processes that involve the operation process
Help the Product, Implementation and Engineering Team to support the customer implementation
Work closely with the customers and IT Governance team to support the Product Manager on customer cards
Building and iterating systems that inform the tech team of key user issues and seeing through their resolutions
Summarizing trends and themes from feature requests, support tickets, and churn reasons
Compiling reports on recent feature requests and upcoming launches to share with internal stakeholders
Support feature development and maintenance projects within the product, engineering, and design teams
Gather and analyze product data, surfacing relevant teams to inform the direction and understanding of key features

This is a hybrid position. Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications

5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD)
Minimum of 5 years of payments background
Advanced English Level or Advanced Spanish

Preferred Qualifications

Strong SQL, Database, Jira, AI and measurement tools knowledge
Data driven thinking
Critical thinking, excellent collaboration, and communication skills
Ability to work autonomously in a highly demanding and often ambiguous environment, with one team and across multiple teams
Exceptional verbal and written communication skills are essential: clear, organized, concise, and adaptable to the appropriate audience in a business environment
Self-motivated with critical attention to detail, deadlines, reporting, and development of data-driven recommendations to inform strategic decisions
Willingness to work varied hours (working in different times/shifts)
A mix of Product and Technology skills
AI Tools experience
Python are a plus

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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