WNS
Contact Center Advisor : Operations
Cape Town, WC, South Africa · On-site · Full-time
Posted over 6 months ago: check it’s still open
Apply on the employer’s site ↗See how well you match this job
You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.
About the role
Description from the employer’s posting. Check the employer’s page for the current version.
- EmployerWNS
- LocationCape Town, WC, 7441, South Africa
- Work styleOn-site
- Employment typeFull-time
- Employer posted
- Receive incoming calls from international customers
- Ability to interact and thrive in a fast-paced environment dealing with a high volume of calls and stressful situations
- Deliver appropriate sense of urgency when responding to customer requests
- Maintain professional etiquette and provide exceptional customer service when corresponding with customers via phone
- Effectively advise the Coach, Floor Support mentor, or Team Leader promptly and fully to inform them of any problems, or unusual matters which may lead to an escalation or dissatisfied customer
- Responsible for entering accurate information into systems. - Detailed documentation is required for potential future investigatory purposes
Minimum requirement Grade 12
Minimum of 1 year consecutive contact center experience working experience
Check your resume against this job Free, no sign-up. Nothing you paste is stored.
Staying safe while you apply
- Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
- Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
- Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.
Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.
Preparing for this role with ROLIVA
- Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
- Prepare honestly.
Build interview stories and application drafts from your own evidence.
- Keep track.
Save the role and record your own application status and follow-ups.
At a glance
- Work styleOn-site
- Employment typeFull-time
- SeniorityEntry level
- Employer posted
- Added to ROLIVA
- Last checked