CONTRACT MANAGER

Key Performance Indicators

Key performance indicators will be agreed per project and reviewed regularly.

• Contract administration & compliance

• Timeliness of contractual notices: % of required notices issued within contractual time bars (target e.g., ≥95%).
• Contractual correspondence quality (internal) and defensibility (external): % of outgoing letters reviewed/approved with no major rework; number of instances where the project’s position is weakened due to unclear/incorrect contractual interpretation.
• Register management: contract risk/issue/variation/claims registers updated within agreed frequency (e.g., weekly) and 100% completeness of mandatory fields.
• Document control & traceability: % of key contractual records filed within 2 business days; audit findings related to records (target: 0 major findings).

• Claims, variations & dispute management

• Response turnaround: average days to review/respond to contractor claims/variation submissions vs contractual deadlines (target: 100% on time).
• Claims outcome effectiveness: value/time impact avoided or reduced through timely rebuttal/negotiation (tracked as % of claimed amount/time vs agreed outcome).
• Dispute avoidance: number of issues escalated to formal dispute stages; % resolved at project level without adjudication/arbitration.
• EOT/variation substantiation: % of recommendations supported by contemporaneous records and schedule/cost analysis (peer review pass rate).

• Commercial & financial management

• Payment certification accuracy (internal) and stakeholder acceptance (external): number of payment certificates reissued due to errors; variance between certified and audited/verified amounts (target: <1–2%); number of certification items disputed by client/contractor.
• Change control discipline: % of variations/change orders assessed and approved in accordance with procedure before work is executed (target: ≥90%).
• Forecasting & exposure: monthly forecast produced on time; accuracy of contract cost forecast vs final/rolling estimate (e.g., within ±5%).
• Commercial risk reporting: timely escalation of financial exposure above thresholds; number of “surprises” (unreported exposure) identified in reviews.

• Risk, compliance & governance

• Contractual risk mitigation: % of high risks with agreed mitigation actions, owners, and due dates; % actions closed on time.
• Regulatory/financier compliance: number of non-compliances attributable to contract administration; closure time for compliance actions.
• Audit readiness: outcome of internal/external audits (no. of findings; severity); implementation rate of corrective actions.

• Stakeholder coordination & support to project delivery

• Decision support responsiveness: % of contractual queries from the project team answered within agreed SLA (e.g., 2–3 working days).
• Meeting effectiveness: regular participation in key meetings; action items owned by Contract Manager closed by due date (target: ≥90%).
• Training/knowledge transfer: number of contract briefings/toolbox sessions delivered; improvement in team compliance (reduced late notices/incorrect submissions).

• Reporting & communication

• Monthly contractual status report (governance) and internal management pack: issued on time and covering claims, variations, payment status, risks, disputes, and upcoming time bars; number of material corrections required post-issue (target: 0); consistency with registers and project controls.
• Management information quality: consistency between registers, reports, and project controls data (number of discrepancies per reporting cycle).

Key Qualifications, Knowledge, Skills & Experience

Education

• Bachelor’s degree in Engineering, Construction Management, Law, Quantity Surveying, or related field.
• Master’s degree is an advantage.

Experience

• Minimum 10–15 years of experience in contract management for infrastructure projects.
• Proven experience in contract administration of EPC contracts
• Strong background in FIDIC-based contracts or similar international contract conditions.
• Experience in large-scale infrastructure projects (roads, bridges, rail, water, power).

Preferred Certifications

• Training in FIDIC contract administration or claims management

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