Kiongroup

Controls Engineer Technical Support

Mexico · Work style not stated

Apply on the employer’s site ↗See how well you match this job

You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.

About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerKiongroup
LocationMexico
Work styleWork style not stated
Employer posted31 Aug 2026

Dematic has a need for a Controls Engineer in Dematic's Technical Support group, Customer Service. The successful candidates will have experience working in the material handling industry and directly working with customers remotely using schematics and PLC logic to find and isolate the issue.

We offer:

This is What You Will do in This Role:
• Participates in the support of Complex systems that integrate hardware and software.
• Provides support in Complex material specification, schematic troubleshooting and appropriate follow-up.
• Participates in recommending ideas related to productivity improvement, cost reduction and improvement in customer
satisfaction.
• Provide troubleshooting expertise to Dematic's customers.
• Travel between 10-20% to different customer locations which may include weekends and overtime.

Tasks and Qualifications:

What We are Looking For:
• Bachelor's Degree
• 3 to 5 years of experience in a related field providing Customer Service Support.
• Experience with Allen Bradley Logix PLC controls platforms.
• Experience with controls hardware troubleshooting.
• Siemens and Modicon PLC experience a plus.
• Electrical troubleshooting experience.
• Strong Customer Service mentality.
• Strong verbal communication skills over the phone.
• Ability to work independently.
• Ability to in shifts.

See how well you match this job Apply on the employer’s site ↗

Check your resume against this job Free, no sign-up. Nothing you paste is stored.

Staying safe while you apply

Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.

Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.

Preparing for this role with ROLIVA

Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
Prepare honestly.
Build interview stories and application drafts from your own evidence.
Keep track.
Save the role and record your own application status and follow-ups.

Create a free workspace or log in.