Deutsche Bank

Corporate Bank - Implementation & Service Manager - Associate

South Korea · Work style not stated · Full time

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About the role

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  • EmployerDeutsche Bank
  • LocationSouth Korea
  • Work styleWork style not stated
  • Employment typeFull time
  • Employer posted

Job Description:

Details of the Division and Team:

The Implementation & Service Team, part of Relationship & Transaction Management, support and coordinate onboarding of new Clients , setup Product Solutions for Corporate Clients as the control center for adopting new clients and transactions to the Bank/Business.

Also, you will help clients run their businesses smoothly b delivering responsive, high-quality service and product solutions.

You will partner closely with global/ regional/ in-country Relationship Managers, Sales Managers & Product partners and collaborate across the teams.

What we will offer you:

A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center.

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You can expect:

Corporate Group Insurance – premium borne by company

Medical Checkup – cost borne by company (annual/ biannual basis subject to the employee’s preference)

Remote working arrangement called “Future of Work”

EAP – free and confidential counseling, online work-life resources

Your key responsibilities:

Responsible for Cash Management Product Implementation including account opening coordination, Internet Banking setup and customer ERP

2nd level support for customer on DB-direct internet

Provides EB training at the last stage of the implementation process

Manages on-going technical support customers, customer support, and incident resolution.

Provide daily Client Service support including Payment Tracking, Account Information and Payment details.

Investigation of Non-receipt of Funds, Payment Failure, DB internet banking inquiry

Collaboration with the client and coverage team to develop and execute an implementation plan, establishing clear expectations and providing transparency of timelines using project management principles and practices

Your skills and experience:

Minimum 2~3 years experience in Cash Management /Banking Industry

Technical/ Implementation background/ skills preferred

Ability to work well within tight deadlines and good time management skills are required

Strong organizational skills and interpersonal skills to communicate with internal and external stakeholders effectively

Bachelor’s degree

Fluency in Korean and English (written / spoken)

Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.

How we’ll support you:

Flexible working to assist you balance your personal priorities

Coaching and support from experts in your team

A culture of continuous learning to aid progression

A range of flexible benefits that you can tailor to suit your needs

Training and development to help you excel in your career

About us and our teams:

Deutsche Bank is the leading German bank with strong European roots and a global network. click hereto see what we do.

Deutsche Bank & Diversity

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.

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At a glance

  • Employment typeFull time
  • SeniorityEntry level
  • Employer posted
  • Added to ROLIVA
  • Last checked

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