Country Lead Belgium

But when it comes to financial workflows, there’s still a gap. Too many critical tasks like managing cash flow, tracking payments, or reconciling accounts happen outside the software, across spreadsheets, email threads, banking portals.

It’s a missed opportunity. Business software shouldn’t just record financial activity — it should run it.

To learn more about us: About Swan ; Our story.

Job description

Swan is seeking a Country Lead Belgium to grow our business from the inside by ensuring the adoption, growth, and success of our Belgian partners.

As the Country Lead Belgium, you will be responsible for managing and developing a portfolio of Swan’s existing Belgian partners. You will nurture strong relationships, help partners market Swan’s offering, challenge their go-to-market strategy and product integration, understand their priorities, customer base, and roadmap, and drive increased usage and adoption.

You are responsible for coordinating internal resources to deliver increased adoption and sustainable revenue growth. This is a high-impact role that requires strong account ownership, operational understanding, strategic thinking and business sense. You will work closely with Product, Compliance, Integration, and Support teams to ensure smooth onboarding, strong partner engagement, and long-term success.

This position is based in Belgium, with regular collaboration with teams in Paris and Amsterdam.

✨ Your mission

Ensure the success of our Belgian partners by:

Accelerating time-to-revenue during onboarding

Driving planned revenue growth across your portfolio

Maintaining high partner satisfaction and minimizing churn

✨ Your responsibilities

Manage and develop a portfolio of Belgian partners and be accountable for their revenue growth

Track and analyze partner performance to identify opportunities and risks

Conduct Quarterly Business Reviews (QBRs) to align on strategy, progress, and priorities

Drive partner engagement through structured follow-ups, reporting, and product marketing initiatives

Monitor partner health using metrics such as Health Score, CSAT, usage, and revenue

Coordinate closely with Product, Compliance, Integration, and Support teams to convey partner needs and feedback

Work cross-functionally to help shape Swan’s solutions and onboarding processes

Preferred experience

✨ You’re a great match if:

You have 4 to 8 years of experience in strategic account management, customer success, or business development in a startup, scale-up, or fast-paced environment

You are data-driven and analytical

You can understand and explain technical concepts in business-relevant terms

You have a strong interest in (fint)technology-driven businesses

You are fluent in English

Our ideal teammate: Empathetic. Skilled. Frank. We challenge each other and leave our egos at the door

It’s okay if you don’t tick all the boxes — don’t let imposter syndrome prevent you from applying! 🙌

Swan is committed to providing a caring work environment for all employees, regardless of age, sex, disability, sexual orientation, race, religion, or belief.

When it comes to recruitment, we’re interested in your work experience, skills, and overall personality. Because diversity makes the workplace stronger and is necessary for Swan’s success, we are intensifying efforts to incorporate concrete actions to help us improve in this area.

About Swan

✨ Perks of being a Swanee:

An opportunity to shape and grow a new market for Swan

Holidays: 27 days of paid leave. 🏝️

Hybrid remote policy

Offsite: Once a year we gather to reconnect, deep-dive into big topics, and relax. 🤝

Location: This role is based in Belgium. Regular travel to Paris is expected, especially during the onboarding period.

This isn’t a perk, it should be the rule, but diversity and inclusion are important at Swan. We’re working hard to get better every day.

✨ Our values:

Swan’s core values guide our actions daily. Individually, they may seem obvious, but together, they form a unique culture.

Simplicity: Leonardo Da Vinci said: “simplicity is the ultimate sophistication.” If something's convoluted or confusing, we work extra hard to break it down. - Making complex things simple is what we do

Long Term: We always play the long game, whether it's to support our partners in their growth journey, or make tangible commitments to climate action

Excellence: We are a team of experts who consistently go all out to create pixel-perfect banking services and exceed our partners' expectations— whatever it takes

Be Human: We believe in the power of kindness and the importance of acting with integrity. But embracing our humanity extends beyond interpersonal interactions, it means caring about greater issues that affect our planet

You can find out more about our culture.

Recruitment process

A video call with our Talent Acquisition Manager to get to know you, understand your career expectations, and answer your questions

An interview with our Head of Sales

A Business case

An interview with our Head of Strategic Account Management

A last interview with a member of the Executive Committee