Customer Account Specialist

This entry level role (Customer Account Specialist) partners with the Sales Team adding value to the FSE mission and enhancing the customer experience. The CSS will drive ADI’s go-to-market strategy focused on enabling customer success on ADI’s most strategic accounts. The CAS will proactively manage all aspects of assigned customer's demand stream with ADI. This includes sales support, customer interface, pricing and contracts, sales forecasting, supply and demand optimization, and project management. The CAS will also work with Planning, Manufacturing, Business Units, and the Global Supply Partners to communicate requirements and expectations for assigned accounts. This role is fast paced, exciting, and challenging. The perfect candidate will be professional, agile, and able to make an impact out of the gate.

Additional role specifics:

The CAS continually monitors revenue, backlog, forecasts, and performance to plan. This person understands customer programs that drive revenue and ensures all backend systems are aligned to support anticipated demand. The CAS collaborates closely with Global Ops, Planning, and the Sales Team on a day-to-day basis and is a point of escalation for both the internal and external customers.

The CAS should function as an advisor to the team adding input to help resolve problems and/or achieve goals. The CAS works pro-actively to be in front of situations and notify appropriate teams ahead of issues as well as providing solutions to problems. The CAS should have excellent presentation skills being able to lead customer meetings via phone, virtually, and in person.

The CAS manages all pricing needs of the customers providing quotations, managing pricing contracts, and coordinating worldwide. This includes being a focal point for contract negotiations coordinating with the contract center, providing input, and participating in negotiations. The CAS will also manage Forecasting Revenue, Unit Forecasting (CFIT), Split / DAR Management, MSD/PRT+, Sampling, Demand Monitoring (QlikView / Drop off reports, etc.)

You’ll also have the opportunity to collaborate with internal partners to support ADI’s customer base. Internal partners include:

Sales - track new design opportunities and project ramps

Business Units - review end customer product life cycles to understand business environments

Demand Planning – share and consult on customer forecast data

Quality Assurance - coordinate product changes and applications support

Social & Environmental Management Teams - align customer requirements with ADI policies

Supply Chain Management - analyze and understand supply position at each stage of production

Legal - review and negotiate customer supply agreements

Minimum Qualifications:

Service-oriented individual with a four-year Bachelor's degree

Highly organized and detail-oriented with outstanding follow-through skills

Must have outstanding written and oral communication skills and presentation skills

Ability to work collaboratively as well as independently

Ability to perform with poise under tight deadlines and shifting priorities, as well as ability to understand independently what those priorities should be

Excellent MS Office skills, especially Excel

Self-motivated and disciplined, with a strong sense of ownership and the ability to execute tasks with minimal supervision

Excellent time management capability

Strong problem-solving and critical thinking capability

Quick learner and willing to take on challenges

Potential travel (10%)

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For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process.

Analog Devices is an equal opportunity employer. We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group.

Job Req Type: Experienced

Required Travel: Yes, 10% of the time

Shift Type: 1st Shift/Days