ZEISS
Customer Care Administrator
India · Work style not stated · Full time
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About the role
Description from the employer’s posting. Check the employer’s page for the current version.
- EmployerZEISS
- LocationIndia
- Work styleWork style not stated
- Employment typeFull time
- Employer posted
ZEISS in India
ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics.
ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace.
Further information at ZEISS India.
- Process and track customer orders accurately from booking to final delivery.
- Provide proactive order-status updates and coordinate with customers, Sales, Logistics, Labs and MSP teams.
- Handle customer queries, complaints and escalations within defined TATs.
- Support digital ordering/CRM platforms and assist customers with order-related issues.
- Coordinate deliveries, order diversions, accompaniments and stock-related activities.
- Maintain accurate records, stock data, invoices and relevant customer documentation.
- Prepare operational reports and analyze data to identify delays, gaps and improvement opportunities.
- Support payment follow-ups and other customer-related operational requirements as needed.
- Ensure adherence to defined SOPs, compliance requirements and customer service standards.
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Key Skills
- Strong verbal and written communication.
- Good MS Excel and numerical/analytical skills.
- Customer-focused and solution-oriented approach.
- Strong coordination, multitasking and attention to detail.
- Ability to work with CRM/ERP/order-management systems.
- Process-driven mindset with strong ownership and follow-through.
Qualification & Experience
- Graduate in any discipline.
- Relevant experience in Customer Service, Order Management or Operations; experience in optical/vision care is preferred.
- Good command of English and local language.
Your ZEISS Recruiting Team:
Itishree Pani
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At a glance
- Employment typeFull time
- Employer posted
- Added to ROLIVA
- Last checked
Skills in this posting
Skills ROLIVA found in the employer’s own description above. A mention is not a requirement.