Regal Rexnord
Customer Care Advocate
Philippines · Hybrid · Full time
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About the role
Description from the employer’s posting. Check the employer’s page for the current version.
- EmployerRegal Rexnord
- LocationPhilippines
- Work styleHybrid
- Employment typeFull time
- Employer posted
Work Model: You’ll work in a hybrid model, onsite at your designated Regal Rexnord location, with flexibility to work remotely.
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Position Summary:
TheCustomerCare Advocate serves as the primary contact forrequests for orders, quotes, product questions, as well as a myriad of other customer inquiries. This role ensures a seamless customer experience throughexpertise, ownership, accountability, and responsiveness
An Advocate will resolve issues with limited authority and offer solutions within the Customer Care department guidelines. ACCAis proficient in MCS eBusiness tools andutilizesthem to handle transactions and provide customer solutions to inquiriesregardingproduct or order information.CCA has expanded product knowledge and experience in-depth processes and systems to address more complex customer inquiries.
Our mission is to provide a seamless & effortless customer experience throughdemonstratingproduct & systemexpertise, ownership, accountability, cross departmental collaboration, and responsiveness. Our Customer Care Role is an excellent opportunity to join a forward thinking, dynamic, global Customer Care Team responsible for creating customer loyalty, reducing customer effort, and delivering solutions in every step of the customer journey,ultimately enablinggrowth. Join a team of highly motivated professionals with "can do" attitudes, a willingness tolearnand a passion for process improvement.
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Major Responsibilities:
Dedication to 80-20 overserve strategies and continuous improvement
Collaborates with other teams to drive resolution/shipment on open order reports
Handles internal & external customer inquiries quotes & orders,utilizingestablished standard operating policies & procedures
Responsible for building strong customer relationships and delivering customer-centric solutions.
Support corporate initiatives designed to overserve our customers while providing an effortless customer experience
Responsible for daily planning and prioritizing of work to meet commitments aligned with organizational goals
Handles customer escalations, autonomously with first contact resolution when possible.
Work with internal teams with a high sense of accountability and urgency
Works with internal partners (Credit, Planning, Shipping,etc…) to drive resolution on customer-impacting issues
Contributes to training initiatives within department & actively involved in providing input in the creation of Training Tools and Job Aids
Escalationpointfor newer associates within customer care department
Handles conflict situations effectively, witha minimum assistance
Handles complex customer inquiries with expanded product knowledge
Proactively suggests product substitution/interchanges independently anddemonstratesa high levelofproficiencyin catalog and eCommerce tools navigation
Required Education / Experience / Skills:
4-year College Degree
Open to Fresh Graduates
Three years of professional Customer Care experienceis an advantage.
Demonstratedproficiencyin keyboarding skills, Ability to type approx. 45+ words per minute
Exp. with business tools such as SharePoint, MS Teams, WindowsOperating Systems is a plus.
Intermediate Excel Skillsrequired
Experience with Oracle &/or SAP (or other ERP systems) is preferred.
CRM platforms such as Salesforce or Microsoft Dynamics Experienced is a plus.
Experience navigating andutilizingcorporate websites & eCommerce platforms is an advantage.
Demonstrated mechanical or technical aptitude & ability to read drawings desired.
Team oriented with the ability to influence others
Consistentlydemonstratespatience and approachability with other team members
Consistentlydemonstratesability to work in a highly dynamic team and fast-paced environment with continuous challenges
Consistentlydemonstratessituational adaptability and resourcefulness
Excellent communication/interpersonal & organizational skills
Excellent ability to manage daily workload
Leadership Competency:
Customer Focus – Building strong customer relationships and delivering customer-centric solutions.
Action Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Plans & Aligns – Planning and prioritizing work to meet commitments aligned with organizational goals.
Manages Conflict – Handling conflict situations effectively, with a minimum of noise.
Communicates Effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needsof different audiences.
#LI-Hybrid
About Regal Rexnord
Regal Rexnord is a publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company’s electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company’s automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools.
The Company’s end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.
Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit RegalRexnord.com.
Notification to Agencies: Please note that Regal Rexnord Corporation and its affiliates and subsidiaries ("Regal Rexnord") do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition, Regal Rexnord will not consider or approve payment to any third-parties for hires made.
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At a glance
- Work styleHybrid
- Employment typeFull time
- Employer posted
- Added to ROLIVA
- Last checked
Skills in this posting
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