Customer Care Center Japan Operation Supervisor

Knowledge and Skills:

• Bachelor’s Degree or Equivalent Education – A bachelor’s degree or equivalent education is required; a major in Computer Science, Business Administration, or a related field is preferred.
• Japanese & English Communication Skills – High proficiency in Japanese, with written and spoken communication skills beyond business level. Fluent English communication skills are also required.
• Customer Support & Team Management Experience – Minimum of three years’ experience in call center, customer support, or service operations, with proven experience managing a team of at least 10 people.
• Product, Process & Operational Improvement Capability – Ability to quickly understand products, processes, tools, and team workflows, identify operational gaps, and lead sustainable improvements to enhance productivity, optimize cost, and improve efficiency.
• People Management & Team Development – Strong people management skills, including coaching, performance management, team motivation, and capability development.
• Cross-Functional Collaboration – Strong cross-functional collaboration experience, including working with country teams, business stakeholders, product teams, and supporting functions to drive solid results.
• Project Management & Execution – Ability to independently lead projects, coordinate cross-team communication, manage execution progress, and deliver measurable business outcomes.
• Growth Mindset & Problem Solving – Growth mindset, strong analytical problem-solving skills, and the ability to adapt quickly to changing business and operational needs.
• Microsoft Office & Business Tools Proficiency – Strong working knowledge of Microsoft Office and other business operation tools.
• Communication, Planning & Stakeholder Management – Strong communication, planning, execution, and stakeholder management skills, with the ability to handle multiple priorities under pressure.
• AI & Digital Technology Application – Ability to effectively leverage AI tools, automation solutions, data analytics, and digital technologies to enhance team productivity, improve customer and employee experience, optimize operational efficiency, and support business transformation initiatives.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job -

Services

Schedule -

Full time

Shift -

No shift premium (China)

Travel -

Relocation -

Equal Opportunity Employer (EEO) -

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