Customer Care Project & SRS Coordinator

Liaise both with the Operations and Sales management team to ensure smooth project handling and follow-up. This includes all quote and order related tasks, to ensure a timely and effective handling of the entire project.

Monitoring material availability, expediting items when required and thorough follow up.

Liaising with the Supply Chain and the SRS Team to ensure timely availability of material

Responsible to ensure customer satisfaction and company profitability by consistently adhering to policies and procedures established by Customer Care and the organization.

Assist the customer care team in analyzing and resolving customer requests, inquiries and/or concerns by utilizing best practices and established procedures. This is done in cooperation with the Customer Care Training and development team.

Act as support for the Customer Care Training and development team.

Assist in various tasks, projects and responsibilities as assigned by the Customer Care management team.

About You

Proficient software skills such as Microsoft Office – Word, Excel & ERP

Customer, goal & detail oriented

Willing to be flexible in schedule

Willing to make infrequent overnight travel

Fluency in English, any other language is an asset

Inter-personal skills

Excellent communication & presentation skills

Ability to work cross-functional

What working at Victaulic offers

Attractive remuneration package – including health insurance, pension plan, meal vouchers and eco vouchers.

Personal growth - Cultivate personal growth through a well-defined career path offering annual progression opportunities. Receive extensive training and guidance.

We focus on well-being by creating a positive team atmosphere where working, learning and caring go hand in hand. We do this by facilitating the organizations of various teambuilding and afterwork activities.

Inspiring global work environment - working with teams across the globe and collaborate with people of diverse backgrounds — both professionally and cultural.

At Victaulic, our success thrives on the ingenuity, passion, and dedication of our people – building a future of innovation together! Apply now!