Sutherland

Customer Consultant with German and English – Hybrid

Sofia, Sofia City Province, Bulgaria, //23, Bulgaria · Hybrid · Full-time

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About the role

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EmployerSutherland
LocationSofia, Sofia City Province, Bulgaria, //23, Bulgaria
Work styleHybrid
Employment typeFull-time
Employer posted1 month ago

For our successful client in Sofia — a globally recognized leader in the confectionery and food industry — we are looking for a Customer Consultant with German and English to join their team.

🎯 Your Role

As a Customer Consultant, you will be responsible for providing excellent customer service and ensuring a positive experience across different communication channels.

Your main responsibilities will include:

Handle customer inquiries via email, chat, and phone using the provided tools and systems
Understand and resolve customer issues efficiently and professionally
Demonstrate empathy, patience, and a customer-focused approach
Make independent decisions while following established processes, policies, and regulations
Handle all aspects of customer care in a courteous and professional manner
Manage multiple tasks effectively in a fast-paced environment
Adapt quickly to organizational changes and new processes

Show full description

🧠 What We’re Looking For

Fluent German and English – C1 level, both written and spoken.
Excellent communication skills.
Strong attention to detail.
Analytical mindset with excellent problem-solving abilities.
Customer-oriented and empathetic approach.
Ability to work independently and make sound decisions.
Confident, dynamic, and adaptable personality.

🎁 What We Offer

💰 Compensation & Benefits

Competitive salary.
Performance-based bonuses.
Additional health insurance.
Food vouchers
Fully paid training and onboarding

🏢 Work Environment

Hybrid work model: 1 week working from home / 1 week from the Sofia office
Working hours: Monday-Friday, 10:00 – 19:00
Professional and supportive working environment
Opportunity to develop your skills within a globally recognized company

If you are a customer-focused professional with strong German and English skills and are looking for your next career opportunity in Sofia, we would be happy to hear from you!

All your information will be kept confidential according to EEO guidelines.

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