Airproducts

Customer Engagement Advisor

United Kingdom · Work style not stated · Full time

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerAirproducts
LocationUnited Kingdom
Work styleWork style not stated
Employment typeFull time
Employer posted12 Oct 2026

At Air Products, we reimagine what’s possible. By tapping into the motivation of our people and our collective experience, we create the ideas and innovations that drive us forward. When we come together – where every voice is heard and everyone knows they belong and matter – we create solutions that launch people into space, support lifesaving care in hospitals, and enable the construction of groundbreaking, world scale production facilities.

Reimagine What’s Possible 

As a Customer Engagement Advisor, you’ll play a key role in supporting the customer-facing element of the CryoEase supply chain. You’ll provide high quality, day to day operational support for customer and driver-related activities, helping to ensure consistent, successful deliveries and a high standard of customer service.

Through proactive communication, problem-solving and accurate administration, you’ll contribute to customer satisfaction, operational continuity and positive internal and external stakeholder relationships.

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Key Responsibilities

Respond professionally to a high volume and wide range of customer and driver related enquiries
Identify practical solutions that balance customer expectations with business requirements
Provide timely, accurate and proactive customer communications, including updates to delivery arrangements
Maintain accurate customer records and manage the CryoEase shared mailbox within agreed timescales
Identify customers at risk of leaving Air Products and escalate appropriately to retention or commercial teams
Work closely with internal teams to resolve operational issues and support successful deliveries
Undertake other reasonable duties and adapt to changes in responsibilities or working arrangements in line with business needs.

What We Are Looking For

A strong commitment to delivering excellent customer service, including confidence in handling challenging conversations
A professional and approachable communicator with a courteous telephone manner
A solution focused individual with strong problem-solving skills and sound judgement
Someone who can work effectively in a fast-paced, high-volume operational environment
Organised, accurate and able to manage multiple priorities
A collaborative team player who adapts positively to change
Comfortable using computer systems and standard Microsoft Office applications, including Outlook and Excel
A good general standard of education, including Mathematics, English and Science at Grade C or above, or equivalent

Working Arrangements

Hybrid Working: Following completion of training, you’ll transition to a hybrid working model, combining office based and home working.
Shift Pattern: The team operates between 8:00am and 5:00pm. You’ll work 7.5 hour shifts within these hours, with start and finish times varying according to team coverage, annual leave and business needs. The role includes occasional Saturday working as part of a team rota, with a day off during the week in return.

Founded in 1940, Air Products is a world-leading industrial gases company and has a proud history of innovation, operational excellence, with an unwavering commitment to safety and environmental stewardship. Working together, we are taking our passion and diverse backgrounds forward to reimagine what’s possible and generate a cleaner future for our customers, our communities, and the world.

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