Customer Engagement Senior Client Lead

What You'll Be Doing

You'll play a key role in shaping client success while driving adoption of customer engagement solutions.

• Leading strategic relationships with senior client stakeholders.
• Identifying commercial opportunities that support client growth and long-term partnership value.
• Translating customer insights into actionable recommendations and engagement strategies.
• Coordinating with analytics, consulting, product and delivery teams to ensure high-quality outcomes.
• Championing customer-centric thinking and demonstrating the commercial impact of dunnhumby solutions.

What We're Looking For

We're looking for someone who enjoys building trusted relationships, influences through insight, and thrives in a client-focused environment.

• Experience developing and growing senior stakeholder relationships.
• Commercial acumen combined with an ability to connect data and insight to business outcomes.
• Strong communication and storytelling skills that simplify complex concepts.
• Collaborative leadership across multiple teams and disciplines.
• Experience about customer behaviour, loyalty, engagement and retail performance.

What You Can Expect From Us

We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

And we don't just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process — please let your recruiter know what adjustments would help.

Brazil Benefits

Fully funded private medical and dental coverage.

Life assurance and a pension plan with employer matching contributions.

Employee Assistance Program providing confidential support and wellbeing resources.

Transportation support, meal vouchers and childcare assistance.

Access to Gympass, wellbeing resources and long-service recognition programmes.

Employee referral rewards and additional local benefits available to eligible employees

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found(here)