ApplyBoard
Customer Experience Advisor
India · Work style not stated · Full time
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About the role
Description from the employer’s posting. Check the employer’s page for the current version.
- EmployerApplyBoard
- LocationIndia
- Work styleWork style not stated
- Employment typeFull time
- Employer posted
ApplyBoard simplifies the study abroad application process by connecting international students, international student advisors, and educational institutions on one personalized platform. For more than a decade, ApplyBoard's team members have been dedicated to breaking down barriers to international education, while thriving at a company that invests in their career growth. Oursix core values guide us in our mission to educate the world, and are the foundation of our company culture. As an organization built on diversity, our team members are representative of the students we support.
The Opportunity:
This role is responsible for the day-to-day support of our institution partners, driving targeted enrollment growth and enhancing partner satisfaction. You will execute recruitment strategies, assist in conversion initiatives, and act as a liaison between institutions and ApplyBoard’s internal teams.
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What you’ll be doing every day:
Applicant Support & Advising
Assist applicants with program inquiries and requirements
Provide advisement to students on alternative program options that meet their interests and educational backgrounds
Empathetically communicate application outcomes to our students, whether positive or negative
Action deferral-related processes and inquiries
Action refund-related processes and inquiries
Assist students in meeting enrollment conditions and resolve uncertainties post-offer
Perform Road Runner and Submission RPA (Robotic Process Automation) manual tasks when required
Ensure accurate and timely processing of applications using relevant systems and workflows
Document & Eligibility Review
Review student documents to ensure student eligibility for consideration across diverse educational backgrounds
Review offer letters for student information consistency to ensure efficient application processing
School & Partner Collaboration
Work with our partnership schools and recruiters to resolve application issues and submit quality applications on behalf of our students
Communicate with our partner school and assist students in meeting enrollment conditions and resolve any uncertainties
Communication & Process Guidance
Clearly communicate and outline all school requirements and deadlines to the student once the offer letter has been received
Process Maintenance & Improvement
Ensure application processes are regularly updated to ensure the precision of process details
Collaborate with schools and internal teams to resolve application issues and continuously improve workflows
Meeting Key Performance Metrics
Ensure timely processing of applications, documents, and communications in alignment with established KPIs.
Monitor personal performance to meet individual KPIs, including response time, accuracy, and customer satisfaction.
What You Bring to the Table:
An associate's or Bachelor's degree is an asset
1-3 years of customer service experience
Proficiency in proofreading/ editing text to ensure spelling and grammatical correctness
Strong analytical abilities, detail-oriented, and a high level of accuracy
Working knowledge of Google spreadsheets, Microsoft Word, and Gmail
Adept in researching and problem-solving capabilities
Someone who thrives in a collaborative, teamwork environment
Aptitude for prioritizing tasks with an attention to detail to ensure information accuracy
Ability to work in a flexible, fast-paced environment to meet multiple deadlines and adapt to new policies and procedures
An ability to work cross-functionally to ensure application processing consistency and efficiency
Exceptional problem-solving skills under ambiguous circumstances to ensure we provide the best outcome for our students while maintaining integrity with our partner relationships
Excellent interpersonal skills and verbal and written communication skills
About ApplyBoard
ApplyBoard empowers students around the world to access international education. Our global team leverages cutting-edge technology to build innovative tools and share sector insights that support our network of international students and 1,500+ partner institutions. We've helped more than 1,300,000 students from over 180 countries with their study abroad journey so far, and we're just getting started.
Ready to join us? We're grateful for your interest in joining the ApplyBoard team. However, only select applicants will be contacted for an interview.
We may use artificial intelligence tools to support the hiring process, potentially while reviewing applications, analyzing resumes, or assessing applicant responses. These tools don't replace human judgment, and final hiring decisions are made by our team members. If you'd like more information about how your data is processed, please contact us.
ApplyBoard welcomes applications from people with disabilities. Accommodations are available upon request for candidates in all aspects of the hiring and selection process.
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At a glance
- Employment typeFull time
- Employer posted
- Added to ROLIVA
- Last checked