NCR Atleos

Customer Management Senior Specialist

Fiji · Work style not stated · Full time

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About the role

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EmployerNCR Atleos
LocationFiji
Work styleWork style not stated
Employment typeFull time
Employer posted6 Oct 2026

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Client Governance - Top priority is customer satisfaction. Establish an aligned governance model with your client(s). Cadence drives service performance, engagement and ongoing improvements. Daily interactions, delivering services contract terms during the lifecycle of the agreement.

Governance Model
Frequency: Daily/Wkly/Mthly/Qtrly
Content:

HDW/SW/MS/Projects
Performance Metrics
Bad Actors/Outliers
Market Performance
Entitlement/Billing
Change Mgmt

Service Performance Delivery of KPIs - Ensure data integrity within the NCR systems. Performs reporting and prioritizes, maintains working relationships with client and internal organizations.

Show full description

SLA performance results
Outlier Mgmt – aged Workorder
Client KPIs
Field Retrofit Order (FRO)

Entitlement – Entitlement is what a customer is entitled to under their service contract. Accurate and timely asset entitlement is paramount.

Endpoints registration
Proper coverage in delivery system
Time & Material billing/disputes

Bad Actor & Chronic Units - Hardware that repeatedly fails to meet standards of quality and performance.

Revisit identification/improvements
Retrips isolation working with Field
Excessive failure rates of units

Dispatch Avoidance - Eliminate dispatches through remote resolve, CIT, First Time Fix dispatch business rule tuning improvements.

Actions to eliminate workorders
Dispatch rule changes
CIT avoidance workorders

Customer Engineer Support - Provide general and or account specific support to the customer engineer.

Environmental (electrical, CIT)
HDW/SW
Site prep/clearance
Site access, safety issue
Account procedures

AR Invoices - Accounts receivable are legal claims for payment collected within contract terms.

Billing disputes
Concession approvals

SLA Penalties - Penalties assessed if SLA is breached.

Penalty reconciliation
Penalty avoidance

Parts & Logistics - Spare Parts Logistics consists of national, local or customer engineer trunk stock required to support the field. Understand the process and be proactive in ensuring parts are in the right place, right time working with Logistics.

Parts Availability
Parts Quality
Assumption of Service

Quality Issues - Understand and be fully engaged. Assist with identifying and reporting quality issues. Work with responsible owners to ensure resolution.

Hardware
Software
Parts

QUALIFICATIONS AND EDUCATION REQUIREMENTS
Technical/Vocational certification or High School diploma or, 3-5 years of related experience
Detailed oriented, analytical and/or technical experience, preferably within NCR Services
Demonstrated proficiencies with Microsoft Office Suite software, excellent in Microsoft Excel
Excellent written and verbal communications skills
Ability to work in a fast-paced environment. multi-task, time management and organizational skills
Ability to identify and resolve issues with a sense of urgency
Ability to work as part of a team or independently
Willing to work non-standard business hours as required by customers

PREFERRED SKILLS

Experience in the various NCR Lines of Businesses
Experience of working in a managed services or outsourcing environment

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

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