Alcon

Customer Operations Associate (Order-to-Invoice) with French

Poland · Work style not stated · Full time

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerAlcon
LocationPoland
Work styleWork style not stated
Employment typeFull time
Employer posted30 Sep 2026

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

Customer Operations Associate (Order-to-Invoice) with French

In this role, a typical day will include:

Handle both standard and high-value, complex customer orders, ensuring compliance with contractual terms and pricing structures.
Act as a liaison between customers and internal teams (production, distribution) for order-related matters
Ensure timely and accurate invoicing for all customers by accurate order entry practices
Oversee complex return cases, including high-value credits and regulatory compliance.
Analyse and resolve customer issues promptly, ensuring effective communication and resolution
Act as escalation point for disputes related to billing, delivery, and returns.
Manage customer complaints and dissatisfaction proactively to maintain loyalty.

Show full description

WHAT YOU’LL BRING TO ALCON:

Professional experience in Customer Operations - Order to Invoice/Order to Cash/Order management - MIN.1 year
English + French (proficient level).
Experience in corporate environment, preferably in Shared Service or GBS.
Knowledge of SAP or Sales Force, Excel skills.

What we can offer you:

Truly international environment and daily interactions with colleagues from all over the world
Attractive benefits package (private medical care, group insurance, lunch card, transportation allowance, pension plan, Multisport/cultural card, Alcon products for you and your significant other)
Attractive compensation package (including bonus scheme) + language allowance
Employment contract, full‑time position
Hybrid work possibilities (3/2/weekly)
Modern office with many facilities inside located at NewCity building, 15 Marynarska Street, Warsaw

Alcon Careers

See your impact at alcon.com/careers

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