Customer Operations & Inside Sales Representative

Key Responsibilities:

Build and maintain strong customer relationships in partnership with the field sales team, with emphasis on customer procurement and planning personnel

Drive customer intimacy through proactive engagement with procurement and planning contacts — maintaining visibility of customer demand outlook, design roadmaps, and order coverage to anticipate needs and support commercial planning.

Provide proactive back-office support to the Sales and FAE teams for specific assigned accounts, including Design Registration review, Pricing/Quote requests, and process documentation

Work directly with end customers on orders, IP/Tools licensing, and design related inquiries, ensuring timely follow-up and resolution.

Manage escalation and exception requests on customer orders and supply, serving as the customer-facing point of accountability — owning communication and follow-through with distributors and customers while coordinating resolution with internal operational teams.

Coordinate sample requests and new product introduction (NPI) support between field sales, Product Marketing, and Operations

Work with customers and distributors to collect, enter, and analyze demand signals to prepare consolidated sales forecast in support of the planning process.

Maintain accurate design registration for DDC and opportunity data in the CRM system.

Ensuring correct distributor margin is applied for each opportunity

Collaborate cross-functionally with Business Management, Business Operations, and Legal on contract/special agreement, agreements, pricing, and compliance activities

Prepare sales reports, pipeline updates, and account summaries for internal stakeholders.

Support QBRs (Quarterly Business Reviews) and territory/business reviews with data preparation and insights.

Assist in onboarding new sales team members by providing training on internal tools and processes

Qualifications:

Bachelor’s degree or equivalent experience in business, or a related field.

3+ years in a customer operations, inside sales, or sales operations role, with demonstrated experience owning customer issues end to end in a semiconductor, electronics, or high-tech environment.

Familiarity with high-touch technical sales and distribution models

Strong interpersonal skills with the ability to communicate confidently with both customers and internal teams.

Proactive, relationship-driven, and highly organized, with a focus on customer success.

Proficiency in CRM systems (e.g., Salesforce), Excel, and ERP tools.

Strong attention to detail and process orientation

Fluency – both spoken and written – in English and the local language of the region where the assigned customer base resides

Desired Competencies

People skills (teamwork, conciseness, working independently) and good business acumen

Ability to multitask and work in a dynamic and changing environment either independently or in a team

Effective communication skills with the ability to adapt style and content appropriately for the audience

Understanding of FPGA sales process is an advantage

Customer operations mindset — bias toward ownership, resolution, and customer outcome rather than process handoff

Results-oriented with comfort working against defined metrics and service expectations

Job Type:

Regular

Shift:

Shift 1 (China)

Primary Location:

Shanghai, China

Additional Locations:

Beijing, China (Remote)

Posting Statement:

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.