Customer Quality Engineer

Nature and responsibilities of the position:

Environment:

The position of "Customer Quality Engineer " reports to the "Regional Customer Quality Manager & CS" of Aptiv Connection Systems, a subsidiary of Aptiv Corporation, an American multinational operating in the automotive industry.

Nature of Function and Activities:

Support the Customer Quality activities across EMEA, with a focus on North Africa operations, while aligning with Yazaki global expectations.
Understand and analyse customer scorecards, communicate results internally, and help drive actions to maintain or recover performance.
Recommend corrective actions at plant level and escalate issues when actions are not properly implemented.
Identify and understand customer specific requirements and ensure they are clearly communicated within the Aptiv organization.
Maintain a strong customer relationship through regular presence at customer sites.
Act as the first escalation level for customer issues and support the management of escalations.
Support preparation and follow up of management reviews with the customer.
Monitor complaint resolution (initial response, 3D, 8D…) to ensure timely and high quality responses and promote continuous improvement.
Capture and share lessons learned across all plants to prevent recurrence of issues.
Support and coordinate teams during critical customer activities (pilots, startups).
Follow up systemic improvement plans and verify the effectiveness of corrective actions.

Participate in customer audits and support plants in maintaining required documentation (e.g., SharePoint).
Identify internal weaknesses, suggest improvement opportunities, and support the implementation of improvement initiatives.
Collaborate with operations to define needed quality support for new projects, transfers, engineering changes, and rework.
Support all customer quality related activities using structured problem solving methods and ensure proper communication with the customer at all levels.
Assure timely and accurate reporting is available for APTIV and Customers Management Review and analysis;
Support the warranty activities;
Liaise with manufacturing plants and provide feedback on customer performance to ensure quality is maintained at world-class levels.
Support flow 4 (APQP) activities ;
Support plants on customer visits / audits and support flawless launches (flow 4 and launch phase) and respective Audits and approvals;
Surveille and work side-by-side with the manufacturing plants Teams that internal reporting system content are matching with external VOC (portals or alternatives methods).

Background:

Bac+5 or equivalent in scientific or technical specialty, or proven experience in the field of quality in the automotive or plastics industry.

Skills:

Quality, Engineering or similar technical degree;
Organizational Skills;
Management Skills and Teamwork;
Project Management Skills & Customer Service
Communication skills;

Ms Office ; Excel , Power BI & Statistics software : MiniTab
Creativity and Critical Thinking;
Adaptability & Consistency;
Problem Solving Skills & 6Sigma knowledge.
Positive, Transparent, Easy to do business with, Dependable; „Can Do” and „Go and See” attitude and behaviours:
Knowledge of the language and culture in use at the respective customers

Experience on Automotive Industry more than 2 years ( Quality process , Customer or quality data analyst )

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Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.