Borgwarner

Customer Quality Engineer

Thailand · Work style not stated · Full time

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerBorgwarner
LocationThailand
Work styleWork style not stated
Employment typeFull time
Employer posted21 Aug 2026

- Manage warranty data analysis, claim investigations, and corrective actions to reduce warranty costs and improve product reliability. Act as the liaison between the plant and OEM customers for warranty issues, ensuring compliance with IATF 16949 and customer-specific requirements.

1) Warranty Data Management

Collect and analyze warranty data from OEM portals and internal systems.
Monitor warranty trends (R/1000, cost per vehicle etc.) and identify high-risk components.
Prepare monthly warranty performance reports for management and customers.

2) Claim Investigation & Root Cause Analysis

Investigate returned parts and warranty claims to determine failure mode and root cause.
Coordinate with production, engineering, and suppliers for containment and corrective actions.
Document findings in structured problem-solving format (8D, 5-Why, Fishbone).

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3) Customer Interface

Communicate with OEM warranty teams regarding claim status, analysis results, and corrective actions.
Support customer audits and warranty reviews; ensure timely response to inquiries.
Maintain compliance with customer-specific requirements (e.g., warranty reporting formats, timelines).

4) Continuous Improvement

Drive initiatives to reduce warranty costs and improve product durability.
Feed lessons learned into DFMEA/PFMEA and design/process improvements where applicable.
Support APQP activities with warranty risk analysis for new programs.

5) Compliance & Documentation

Ensure adherence to IATF 16949, ISO 9001, and OEM warranty requirements.
Maintain accurate records of warranty claims, analysis reports, and corrective actions for audits.

Qualifications & Skills

Bachelor’s degree in mechanical engineering or related field.
3–5 years experience in automotive quality or warranty analysis.
Strong knowledge of IATF 16949, APQP, PPAP, FMEA, and structured problem-solving.
Familiarity with OEM warranty systems (Nissan, Honda, Ford, etc.).
Analytical skills with proficiency in Excel, Power BI, Minitab or similar tools.
Good communication skills in Thai & English

Internal Use Only: Salary

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