WNS
Customer Service Agent - Airline Campaign
Cape Town, NA, South Africa · On-site · Full-time
Posted over 6 months ago: check it’s still open
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About the role
Description from the employer’s posting. Check the employer’s page for the current version.
- EmployerWNS
- LocationCape Town, NA, 7446, South Africa
- Work styleOn-site
- Employment typeFull-time
- Employer posted
Key Responsibility Areas:• The CSA process phone transactions in Airline contact centers.
• To provide customer service through issue resolution, request process and provide excellent customer service to general and premium customers.
• Meet and Exceed client proposed metrics and promote core values of WNS and in all aspects of work.
Previous travel experince would be an advantage
Must be prepared to work Graveyard shits including weekends and public holidays
• Matric/Grade 12 qualification
Experience, Knowledge, Skills and Attributes Required:•
1 year call center experience
• Computer literate• Strong verbal and written English communication skills
Behavioural Traits Required:
• Attention to detail
• Patience• Empathy
• Positive attitude
• Adaptable
• Ability to work under pressure and multi task
• Ability to work in a structured environment
Show full description
• Organised
Monday to Sunday - 24/7 Shifts
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At a glance
- Work styleOn-site
- Employment typeFull-time
- SeniorityEntry level
- Employer posted
- Added to ROLIVA
- Last checked