KONE
Customer Service Agent - Bulgarian
Romania · Work style not stated · Full time
Apply on the employer’s site ↗See how well you match this job
You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.
About the role
Description from the employer’s posting. Check the employer’s page for the current version.
- EmployerKONE
- LocationRomania
- Work styleWork style not stated
- Employment typeFull time
- Employer posted
KONE is looking for a Bulgarian-speaking Customer Service Agent to join our Customer Care team in Bucharest. If you enjoy helping people, solving problems, and being part of a dynamic international company, this is the role for you.
Your role at KONE
Emergency support (Callout):
- Handle urgent calls and dispatch technicians with all necessary details.
- Communicate clearly and empathetically with passengers stuck in elevators.
- Provide guidance and reassurance in emergency situations.
Customer requests (Inbound):
- Respond to customer calls and messages within SLA.
- Resolve inquiries, log complaints, and update customer information.
- Escalate complex cases to the right KONE teams.
Customer follow-up (Outbound):
- Conduct post-service surveys and welcome calls
- Contact customers periodically to support KONE campaigns
- Maintain data accuracy while handling requests efficiently
Show full description
What we’re looking for
- Strong communication skills, empathy, and attention to detail
- Experience in customer service or call center roles
- PC literacy and ability to work with multiple systems
- Language skills:
- Bulgarian – advanced (mandatory)
- Romanian language: advanced level (essential)
- English – basic
- Calm, solution-oriented, and professional under pressure
What KONE offers
- Competitive salary with performance bonus
- Meal vouchers – 30 RON/day
- 13th salary
- Hybrid way of working
- Medical and life insurance
- The chance to grow within a global, supportive, and collaborative company
How to apply
Click Apply now to submit your CV, or contact us for a confidential discussion about your career opportunities at KONE: katalin.nagy@kone.com
#LI-KN1
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on https://kone.com/global/en/careers.html
Check your resume against this job Free, no sign-up. Nothing you paste is stored.
Staying safe while you apply
- Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
- Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
- Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.
Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.
Preparing for this role with ROLIVA
- Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
- Prepare honestly.
Build interview stories and application drafts from your own evidence.
- Keep track.
Save the role and record your own application status and follow-ups.
At a glance
- Employment typeFull time
- Employer posted
- Added to ROLIVA
- Last checked