MiniMed
Customer Service Agent - till Dez 2027
Austria · Work style not stated · Full time
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About the role
Description from the employer’s posting. Check the employer’s page for the current version.
- EmployerMiniMed
- LocationAustria
- Work styleWork style not stated
- Employment typeFull time
- Employer posted
At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.
About the Role
Customer Care Diabetes
Handle incoming phone calls, emails, and orders from private customers independently and professionally
Support customers with creation and inquiries related to orders, returns, approvals, credit notes, and delivery status
Provide high-quality telephone support with a strong customer service mindset and a solution-oriented approach
Collaborate closely with internal teams to ensure smooth, efficient, and timely processing of customer requests and Health insurance invoicing
Maintain accurate documentation and follow-up of all customer interactions in the relevant systems to support and continuously improve service quality
Show full description
Wir bieten IhneneinebefristetePosition, in der SieMitglied in einemhochmotiviertenunddynamischen Customer Care Team werden unddamiteinensehrentscheidendenBeitragzurdirektenVersorgungvon Menschenmit DiabetesundzumUnternehmenserfolgleisten.
Das Team pflegteinenwertschätzendenUmgang,eineoffeneKommunikationund die HaupttätigkeitensindTelefonie undSchnittstellezwischen internen Teams imBereich Order Management. Nach der EinschulungsphasevorOrt, stehtihnenein flexibles Arbeitsmodell in Aussichten, 40% Office 60% Homeoffice
#BetterDaysStartNow
Customer Service Agent - till Dez 2027
Ein Tag im Leben
Selbstständige Bearbeitung von eingehenden Anfragen, Telefonaten und Bestellungen. Zb. Prüfung von Lieferstatus und Unterstützung bei der Klärung offener Punkte zu Bestellungen. Erstellung internen Tickets zur Service Verbesserung.
Enge Zusammenarbeit mit internen Teams, auch Optimierung und Mitgestaltung von internen Prozessen, zur Steigerung der Teameffizienz
Pflege von Kunden und Auftragsdaten
Unterstützung bei Sonderaufgaben und der Integration von neuen Tools
Das ist uns wichtig
Abgeschlossene Berufsausbildung mit kaufmännischer Erfahrung
Sehr gute Deutschkenntnisse sowie gute Englischkenntnisse – mündlich und schriftlich
Guter Umgang mit den gängigen MS-Office Tools und SAP-Produkten
Ausgeprägte Kunden- und Serviceorientierung
Ausgeprägte Kommunikationsstärke und Sozialkompetenz sowie der Wille Herausforderungen gemeinsam als Team zu meistern
Selbstständige und zielorientierte Arbeitsweise sowie Organisationsgeschick
Darüber freuen wir uns
Erfahrung im Customer Service / Kundenbetreuung, gerne im Gesundheitswesen
Jahreszieleinkommen: ab € 30.400 mit der Bereitschaft zur marktgerechten Überzahlung – abhängig von beruflicher Qualifikation und Erfahrung.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
MiniMed offers a competitive salary and flexible benefits package
At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.
About MiniMed
We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey — meeting them where and how they need it.
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At a glance
- Employment typeFull time
- Employer posted
- Added to ROLIVA
- Last checked