WNS

Customer Service Agent with Czech

Gdynia, NA, Poland · On-site · Full-time

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerWNS
LocationGdynia, NA, 81537, Poland
Work styleOn-site
Employment typeFull-time
Employer posted5 months ago

Act as a single point of entry for all cases (both emails and calls) in Czech, Polish & English related to:

-Credit and Underwriting activities, that include customer service support for providing credit line amounts, requests for increase and status

- Customer service activities that include support for disputes, account changes, merchant reimbursements and web/portal activities, customer service support for authorizations, billing management, and invoice processing

-Cash application and account receivables (A/R) management activities that include manual cash application, customer service support for providing invoices, end-user guidance for payment application via portal, and research

Conducting effective communication with customers through income/outcome-bound and e-mails
Managing customer inquiries, identifying customer needs, proposing solutions and alternative activities
Collaborating with other departments and teams to provide the best and fastest customer support
Receiving, updating and/or logging all requests
Routing cases to the appropriate person or entity in accordance with the Procedures Manual and the SLAs for Response and Resolution
Escalating issues and requests to the appropriate person or entity for Resolution in accordance with Escalation procedures provided in the Procedures Manual
Working hours: 9 am-5 pm

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Our requirements

Advanced Czech knowledge (min. B2 level) to communicate with customers
Advanced Polish knowledge (min. B2 level) to communicate with customers
English knowledge (min. B2) is required for internal and customer communication
Excellent verbal & written communication skills
Proficient computer skills, good knowledge of MS Office
Customer orientation and ability to build professional relationships
Team player with strong organisational skills

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