Hcmportal
Customer Service Associate
United Kingdom · Work style not stated · Full time
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About the role
Description from the employer’s posting. Check the employer’s page for the current version.
- EmployerHcmportal
- LocationUnited Kingdom
- Work styleWork style not stated
- Employment typeFull time
- Employer posted
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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
CUSTOMER SERVICE ASSOCIATE - Pharmacy
Polar Speed UPS, Site 1, Chartmoor Road, Leigton Buzzard, Bedfordshire, LU7 4WG
Monday to Friday - 40 hours per week - split shifts each week, 8am to 5pm and 9am to 6pm
Job Purpose and Key Responsbilities:
Deal directly with customers over the phone and via email. Updating and maintaining accurant patient records on the patient database
Show full description
Recognise and report adverse events in accordance with SOP and within specified timeline
Responde promplty to customer queries, and raise complaints where appropriate
Rotate around the treatment therapies to develop a full skill set in all functions of the pharmacy administration department
Order processing and invoicing
Communicate/Collaborate with all internal departments
Additional tasks may be requested by the Seniors or Team Leaders, when appropriate to the skills and responsibilitues of a Customer Service Associate
Specialised Knowledge and Requirements
Excellent telephone manner
Excellent organisational skills, show initiative and be proactive
Good working knowledge of IT packages, Word, Excel, Polar Track, Internet/Intranet, Masternaut
Strong social and interpersonal skills when dealing with internal and external clients
Must have a good eye for detail, be able to work well under pressure and be a quick learner
Must be able to build effective working relationships with Senior Managers and their suport staff
Team player mentality with the ability to work on own initiative and influence others
Must appreciate the need for retaining confidentiality
Employee Type:
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
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At a glance
- Employment typeFull time
- SeniorityEntry level
- Employer posted
- Added to ROLIVA
- Last checked
Skills in this posting
Skills ROLIVA found in the employer’s own description above. A mention is not a requirement.