Hcmportal
Customer Service Associate
United Kingdom · Work style not stated · Full time
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About the role
Description from the employer’s posting. Check the employer’s page for the current version.
- EmployerHcmportal
- LocationUnited Kingdom
- Work styleWork style not stated
- Employment typeFull time
- Employer posted
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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
CUSTOMER SERVICE ASSOCIATE - Pharmacy
Polar Speed UPS, Site 1, Chartmoor Road, Leighton Buzzard, Bedfordshire, LU7 4WG
Monday to Friday - 37.5 hours per week, split shifts each week - 8am to 4.40pm, and 9.30am to 6pm
Job Purpose and Key Responsibilities:
Deal directly with clients by phone and email
Show full description
Respond promptly to customer enquiries and raise complaints where appropriate
Order processing and invoicing
Provide pricing and delivery information
Comminicate and collaborate with all internal departtments
Update and maintain accurate patient records on the patient database
Recognise and report adverse events in accordance with SOP and within the specified timeline
Rotate around the treatment therapies to develop a full skill set in all functions of the department
Perform any general administration duties required to ensure the smooth running of the department
Additional tasks may be requeste by the Seniors and Team Leaders, when appropriate to the skills and responsibilities of a Customer Service Associate
Specialised Knowledge and Requirements:
Excellent telephone manner
Excellent organisational skills, show initiative and be proactive
Must have a good eye for detail, be able to work well under pressure and be a quick learner
Good working knowledge of IT packages: Word, Excel, Polar Track, Iternet/Intranet, Masternaut, Teams
Team player mentality with ability to work on own initiative and influence others
Must apprecaite the need for retaining confidentiality
Employee Type:
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
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At a glance
- Employment typeFull time
- SeniorityEntry level
- Employer posted
- Added to ROLIVA
- Last checked
Skills in this posting
Skills ROLIVA found in the employer’s own description above. A mention is not a requirement.