Customer Service Graduate – East London

Life Unlimited.

At Smith+Nephew, we design and manufacture technology that takes the limits off living.

We believe that through innovation, development and supporting our customers and patients we can help others achieve a Life Unlimited! Our products are in 100 countries globally and supporting this takes a huge effort.

What will you be doing?

An excellent opportunity has arisen within our Customer Service Division for a Graduate. This role reports into the Customer Services Manager with its main focus being on the effective, efficient and accurate receipt and transcription of telephonic and other orders from both internal and external customers.

What will you need to be successful?

• Manage all customer emails and telephone calls within the required response times.
• Process all customer orders within 24 hours to meet customer’s SLA and expectations.
• Enter all transactions accurately first time and ensure delivery of product within time frames as stipulated by the customer to meet customer expectations.
• Ability to prioritize and plan daily workload to meet customer expectations and departmental goals and objectives.
• Ensure good document management and adherence to all document control regulations.
• Develop strong relationships with customers and provide positive and professional customer service and support.
• Respond to customer’s enquiries and manage disputes within the required response time.
• Use initiative and be proactive in resolving customer queries promptly. Seek assistance from Team lead when needed to determine appropriate solution.
• Utilize all customer & external third party systems/ portals as required in order to perform daily duties.
• Foster strong relationships with Sales and Marketing, Finance, Supply Chain, Logistics and Warehouse staff.
• Collaborate with colleagues and ensure cross skilling and best practice sharing on a continuous basis.
• Assist with supplying data for daily/weekly/ monthly management reports as required.
• Establish a professional image on behalf of the department and company.
• Attend all relevant training sessions as required and develop skill sets and knowledge.