Customer Service Invoicing Specialist

This position requires candidates to be based in Mexico City or the surrounding metropolitan area to support effective collaboration and business operations. The role follows a hybrid work model, and regular (one day a week) in-office attendance is an essential requirement to ensure team engagement, cross-functional partnership, and successful execution of responsibilities.

Qualifications

Execute and oversee the end-to-end billing and invoicing process within SAP.

Partner with cross-functional teams to ensure alignment on pricing, order management, and invoicing activities.

Manage customer inquiries related to invoicing, order status, accounts receivable, and contract administration.

Ensure compliance with SAT requirements, CFDI 4.0 standards, payment complements, and other applicable Mexican tax regulations.

Analyze billing performance metrics and prepare regular operational reporting.

Identify and implement process improvements to increase efficiency, accuracy, and customer satisfaction.

Resolve complex billing and customer service issues by collaborating with internal stakeholders and customers.

Participate in and lead operational projects, process enhancement initiatives, and continuous improvement efforts.

Provide guidance and knowledge sharing to team members as needed.

Qualifications

Bachelor’s degree in Accounting, Business Administration, Finance, or Engineering.

4+ years of experience in billing, invoicing, accounts receivable, customer operations, or order management.

Solid understanding of Mexican tax regulations and invoicing requirements, including SAT compliance and CFDI 4.0.

Fluent in English, both written and verbal.

Proficient in MS Excel (macro design and app automation are pluses). Knowledge of SAP or other ERP systems is preferred.

Experience working in a cross-functional, customer-focused environment.

Ability to independently manage multiple priorities and resolve complex issues with minimal supervision.

Knowledge of REPSE (Registro de Prestadoras de Servicios Especializados u Obras Especializadas) is preferred.

Preferred Competencies

Strong analytical, problem-solving, and decision-making skills.

Excellent communication and stakeholder management abilities.

High attention to detail and commitment to accuracy.

Project management and process improvement experience.

Ability to work independently while effectively collaborating across global teams.

Continuous improvement mindset with a focus on operational excellence and customer experience.

Additional Details

This job has a full time weekly schedule.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

No

Shift:

Day

Duration:

No End Date

Job Function:

Customer Service