FLIR
Customer Service Manager
Canada · Hybrid · Full time
Apply on the employer’s site ↗See how well you match this job
You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.
About the role
Description from the employer’s posting. Check the employer’s page for the current version.
- EmployerFLIR
- LocationCanada
- Work styleHybrid
- Employment typeFull time
- Employer posted
Be visionary
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.
We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.
Job Description
Our Company is built on employee mutual commitment and respect, enthusiasm and progress.
Teledyne Digital Imaging is a subsidiary of Teledyne Technologies Inc., a U.S. publicly listed enterprise, and specializes in the manufacture, design, research and development of high-performance CMOS and CCD image sensors and modular expandable cameras. Teledyne Digital Imaging's products are used worldwide in machine vision, document scanning, image capture, surveillance, process monitoring, manufacturing inspection, medical imaging, and multimedia.
Show full description
We are looking for a seasoned Customer Service Manager to join our team on a 14-month contract. Reporting to the Director of Sales Operations and Planning, the successful candidate will oversee the international Customer Service teams for the Teledyne Machine Vision Camera Group and Teledyne Optech, driving service excellence, team performance, and customer satisfaction across multiple regions.
What You Will Do:
- Directly manage an international team of Customer Service Representatives located in Canada, Japan, and Germany across multiple divisions within the MVC Group
- Oversee all aspects of order acceptance and entry including:
- Verifying customer purchase orders to an established acceptance standard
- Entering and maintaining sales orders into ERP (SAP)
- Processing customer returns RMAs
- Vetting and setup of new customers (trade compliance screening, account creation etc.)
- Communicating schedule changes and other order related updates to the internal sales team and external customers
- Answering non-technical customer questions including order status and schedule
- Supporting the sales team and customers as needed
What You Need:
- 5 years of Customer Service or similar team management experience (technology manufacturing space preferred)
- Extensive knowledge of ERP systems (SAP Preferred) with a focus on sales orders and RMAs
- Strong interpersonal skills and intercultural awareness
- Ability to operate within and switch between multiple business contexts and systems
- Familiarity with MS Office applications, especially Outlook and Excel
- Experience managing international teams with diverse background is a plus
What we offer
- Competitive compensation and comprehensive health benefits
- Progressive vacation plan and paid holidays
- Retirement savings plans with company match
- Educational assistance and career development support
- Opportunities to work on globally impactful technologies
What happens next
Apply online and our Talent Acquisition team will review your application. Selected candidates will be contacted for next steps, including interviews and assessments as needed.
This position is being posted in response to an existing vacancy within our organization
Teledyne Digital Imaging does not use AI tools to assist in the Screening, Assessing and Selecting of candidates for this role
Salary Range:
$83,600.00-$111,500.000
The anticipated salary range listed for this role is only an estimate. Actual compensation for successful candidates is carefully determined based on several factors including, but not limited to, location, local regulations (such as minimum wage), education/training, work experience, key skills, and type of position.
Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.
Check your resume against this job Free, no sign-up. Nothing you paste is stored.
Staying safe while you apply
- Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
- Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
- Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.
Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.
Preparing for this role with ROLIVA
- Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
- Prepare honestly.
Build interview stories and application drafts from your own evidence.
- Keep track.
Save the role and record your own application status and follow-ups.
At a glance
- Work styleHybrid
- Employment typeFull time
- Employer posted
- Added to ROLIVA
- Last checked
Skills in this posting
Skills ROLIVA found in the employer’s own description above. A mention is not a requirement.