Fuku

Customer Service Officer Sea Freight

Shah Alam, Selangor, Malaysia · Work style not stated · Full-time

Posted over 6 months ago: check it’s still open

Apply on the employer’s site ↗See how well you match this job

You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.

About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerFuku
LocationShah Alam, Selangor, Malaysia
Work styleWork style not stated
Employment typeFull-time
Employer posted29 Jan 2026

Our client is a leading supply chain company expanding rapidly in Malaysia.

Job responsibilities:
- Serve as the primary point of contact for customers regarding sea freight inquiries, bookings, and shipment updates.
- Coordinate and manage sea freight shipments, ensuring timely and accurate documentation, including bills of lading, invoices, and customs paperwork.
- Monitor shipment progress and proactively communicate with customers about any delays, issues, or changes in schedules.
- Liaise with shipping lines, freight forwarders, and other stakeholders to ensure smooth operations and resolve any logistical challenges.
- Provide exceptional customer service by addressing customer concerns, resolving complaints, and offering tailored solutions to meet their needs.
- Maintain accurate records of customer interactions, shipment details, and service requests in the company’s CRM system.
- Collaborate with internal teams, including sales, operations, and finance, to ensure seamless service delivery and customer satisfaction.
- Stay updated on industry trends, regulations, and best practices related to sea freight and logistics.
- Assist in preparing reports and performance metrics to evaluate service quality and identify areas for improvement.

Show full description

Job requirements:
- Bachelor’s degree in logistics, supply chain management, business administration, or a related field (or equivalent work experience).
- Proven experience in customer service, preferably within the sea freight or logistics industry.
- Strong knowledge of sea freight operations, shipping documentation, and international trade regulations.

See how well you match this job Apply on the employer’s site ↗

Check your resume against this job Free, no sign-up. Nothing you paste is stored.

Staying safe while you apply

Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.

Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.

Preparing for this role with ROLIVA

Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
Prepare honestly.
Build interview stories and application drafts from your own evidence.
Keep track.
Save the role and record your own application status and follow-ups.

Create a free workspace or log in.