Customer Service Representative

What You’ll Experience in This Role

As a Customer Service Representative, you’ll do more than answer questions. You’ll help keep business moving by supporting customer requests, orders, deliveries, follow-ups, and issue resolution across the Order-to-Cash journey.

You’ll work with global customers and teams across Supply Chain, Logistics, Sales, Customer Operations, and other business functions to deliver a better customer experience.

What You’ll Do

Acts as the primary liaison between 3M and customers, overseeing the entire order process from entry to delivery.

Handles order entry, status updates, product inquiries, pricing, shipping, and inventory issues.

Communicates clearly and professionally with both external customers and internal 3M personnel via telephone, chat, and written correspondence.

Manages worklists, raises internal tickets for order management issues, and systematically solves problems related to material information records and master data.

Educates customers on processes, manages price change activities, and handles complex inquiries with adaptive techniques.

Enhances customer satisfaction by identifying and resolving problem patterns.

Provide additional proactive support, as required, for agreed Premium and Strategic Key Accounts.

Develops and supports improvements for work processes and tools.

Participates in meetings to address ongoing issues and maintain a culture of quality.

Supports cross-functional teams, acts as a project liaison, and participates in process improvement teams

What You’ll Gain

Global B2B experience and cross-functional business exposure.

Future-ready skills in communication, problem solving, process improvement, analytics, automation, and AI-enabled ways of working.

A respectful, collaborative culture where teams support each other, celebrate wins, and have fun.

Career growth with 3M, a global science company making meaningful impact.

What We’re Looking For

Bachelor's degree, or High school diploma/GED with minimum two years in customer service or sales.

Experience working in ERP and CRM systems

Continuous improvement and continuous learning mindset; ability to learn new information quickly

Attention to detail for handling orders, documentation, and product information

Collaboration skills to work effectively with cross-functional and internal teams

Ability to independently solve problems and identify solutions; self-motivated

Clear and conceptual thinking ability; excellent judgment and discretion

Excellent organizational skills

Ability to de-escalate and resolve conflicts effectively

Proactive in resolving issues before they become problems

Proven and reliable follow-through with commitments and resolutions

Customer-focused, positive, and solution-oriented; shows empathy and concern for the needs of others and can adjust tone and structure of communications accordingly

Active listening to understand customer needs and identify appropriate solutions

Excellent oral and written communication in English and customer facing language (C1 or higher preferred)

Ability to handle work-related stress, manage multiple priorities simultaneously, and meet deadline

Build a Career with Purpose at 3M

At 3M, science is at the heart of how we help solve real-world challenges. As a leading material science company, 3M creates solutions that support industries such as worker safety, healthcare, transportation, automotive, electronics, energy, manufacturing, consumer goods, and more.

Be part of a team that values respect, collaboration, learning, recognition, and meaningful work. We celebrate wins, support each other, work across cultures, and make time to enjoy the journey.

Build global experience, support customers around the world, and grow your career with 3M.

Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M.

Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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