Customer Service Representative

What a typical day looks like:

• Implements and monitors business goals, operating plans and budgets for top line sales, gross profit growth, and long-term growth.
• Implements processes and procedures which facilitate organizational growth and profit objectives.
• Monitors sales levels for assigned region and targets areas for improvement.
• Reviews business plans and YTD performance with management.
• Provides coaching to team members and may make sales calls jointly to ensure optimum customer relationships.
• Provides leadership and management direction to assigned territory and sales support staff to include hiring, managing employee performance, training, and salary administration.
• Communicate value-added capabilities and services to customers.
• Establishes and coordinates weekly meetings for opportunity, registration and design reviews including quarterly business reviews with sales management.

The experience we’re looking to add to our team:

• Bachelor's Degree
• Effective verbal and written communication skills in both English and Spanish.
• Strong customer focus and customer service orientation.
• Ability to resolve problems, complaints, and requests in a timely manner.
• Ability to work under pressure and manage multiple priorities simultaneously.
• Strong organizational, planning, follow-up, and attention-to-detail skills.
• Initiative, adaptability, and the ability to work with minimal supervision.
• Experience tracking purchase orders, customer demand, shipments, sales, and deliveries.
• Knowledge of RMA, CMA, AR, OTD processes, exports, and Incoterms.

What you’ll receive for the great work you provide:

• Competitive Salary.
• Life & Medical insurance.
• Christmas Bonus.
• Food Coupons.
• Saving Fund.

OC16

Job Category

Operations

Required Skills:

Optional Skills:

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).