Customer Service Representative

Your job in plain text

• Receive, track and dispatch products submitted for repair or service
• Coordinate communication between customers and the service team by phone and email
• Manage customer queries, complaints, payments and service records
• Support order management and administrative activities within the Customer Service department
• Monitor office stock levels and maintain essential office and workshop supplies
• Identify process improvements that enhance customer satisfaction and operational efficiency
• Provide administrative support to Sales and Marketing teams when required
• Undertake all mandatory training as requested
• This job is onsite in Fareham, UK
• Carry out the role in accordance with all relevant legislation and following Raymarine’s policies and processes (including but not limited to those relating to ethics, compliance, cyber security, product development, labour and human rights, and the environment.)

To be ready to take on this role we would love if you have

• Experience in customer service, administration and process support
• Proven ability to build and maintain strong customer relationships
• Strong written and verbal communication skills
• Excellent organisational skills with the ability to prioritise competing tasks
• Ability to work independently while contributing effectively within a team
• Good computer skills including Microsoft Word and Excel
• Experience using enterprise resource planning systems, preferably SAP
• Knowledge of export control processes and procedures would be advantageous

What Raymarine offers you

·Opportunity to develop your career with one of the leading marine electronics companies.

·At Raymarine, you get a unique opportunity to experience how cutting-edge R&D, software- and hardware development come together under one roof.

·Friendly culture with a focus on collaboration, problem-solving, and creativity.

·A fair compensation structure and benefits

Interested?

If you liked what you just read, and believe you are the person that will make us better, do not hesitate to apply.

The selection process is ongoing, so don't wait.

When applying, make it easy for yourself. Add a resume and fill out the required fields, no need to add anything else at this point.

This position requires access to export-controlled information or items (i.e. regulated technology or technical data per ITAR/EAR US regulations). Applicants must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

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