Customer Service Representative

Continuous Improvement & Innovation
• Identify inefficiencies, recurring issues, and opportunities to improve operational processes.
• Participate in business process improvement, automation, and digital transformation initiatives.
• Contribute ideas that improve customer experience, quality, compliance, and operational efficiency.
• Support implementation and adoption of new technologies, systems, AI tools, and automation
solutions.
• Use data and KPIs to understand operational performance and identify improvement opportunities.

Collaboration & Knowledge Sharing
• Build effective working relationships across functions and regions
• Support knowledge sharing, process documentation, and standardization activities.
• Contribute positively to team discussions and continuous improvement effors.
• Support onboarding and training activities when required.

Compliance & Quality
• Follow all applicable regurations. Quality Management System requirements, and company policies
• Ensure compliance with Phamaceutical and Medical Device Act requirements, SOX controls, and
other applicable procedures.
• Identify and appropriately escalate quality or compliance concerns
• Support maintenance of controlled documentation and process standards.

Required Skills and Experience
Core Competencies
• Strong attention to detail and commitment to quality.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication and interpersonal skills.
• Customer-focused mindset.
• Ability to work effectively both independently and as part of a team.

Learning Agility & Adaptability
• Demonstrates curiosity and a desire to understand the purpose behind business processes.
• Enjoy learning new technologies , systems and ways of working.
• Adapts effectively to changing business needs and priorities.
• Open to feedback and continuously seeks opportunities for personal growth.
• Demonstrates a positive attitude toward change.

Communication & Collaboration
• Ablity to clearly articulate ideas, observations , and recommendations.
• Works effectively with stakeholders from different functions and backgrounds.
• Able to communicate issues and solutions in a structured and understandable manner.

Experience
• 2-4years of experience in Customer Service , Operations, Supply Chain, or a related field.
• Experience using ERP, Sales Force or similar business systems.
• Proficiency in Microsoft office applications.
• Native-level Japanese proficiency.
• Basic business English communication skills or willingness to develop them.

Required Education and Training
• Bachelor’s degree preferred but not required.
• Equivalent experience will be considered.

Preferred Skills and Experience
• Experience in the medical device, healthcare, pharmaceutical, or other regulated industries.
• Experience participating in process improvement initiatives.
• Experience using Power Platform tools(Power Automate, Power Apps) or Tableau
• Experience utilizing AI tools to improve productivity or business processes.
• Lean Six Sigma knowledge or certification (Yellow Belt or above)
• Experience working with international teams
• TOEIC 700+ or equivalent English proficiency.

当社は、法令に従い、全ての応募者について、その適性と能力のみを基準として公正に採用選考を行います。

この職位は、業務上のニーズや、採用候補者の経験、知識、技能に応じて、ここに記載されている職務レベルと異なるレベルで採用される場合があります。

報酬は、主に採用された職務レベルと候補者の資格に基づき、適用される法律に従って決定されます。