Customer Service Representative

Ensure professional, clear, and high-quality follow-up of requests;

Maintain a high level of customer satisfaction while respecting company procedures and operational capabilities.

Commercial & Administrative Management

Clarify customer orders with the sales team;

Enter, register, and follow up customer orders;

Send order acknowledgements in line with customer specifications;

Participate in invoicing and sales administration activities;

Follow up payments in collaboration with the accounting department;

Contribute to sales reporting and turnover monitoring;

Ensure proper filing and archiving of documentation.

Logistics & Production Coordination

Liaise with external suppliers and production facilities;

Monitor manufacturing and delivery schedules;

Organize and follow up transportation activities;

Prepare export documentation;

Participate in the management of claims and non-conformities;

Coordinate the reception of visitors and customers on site (hotel arrangements, restaurant bookings, factory visits, etc.).

Internal Support & Continuous Improvement

Contribute to the continuous improvement of internal processes and customer experience;

Support knowledge sharing and internal documentation initiatives;

Assist the department manager in achieving operational objectives;

Participate in cross-functional projects related to customer service and operational excellence.

Profile

Education & Experience

Bachelor's degree or equivalent experience;

2 to 5 years of experience in Customer Service, Customer Support, or Project Administration is an asset;

Experience in an industrial, technical, or international environment is considered an advantage.

Language Skills

Excellent command of French or Dutch is a must;

Good professional command of English;

Knowledge of German is considered an additional asset.

IT Skills

Good knowledge of Microsoft Office / Microsoft 365;

Experience with SAP.

Personal Competencies

Strong customer service and communication skills;

Solution-oriented and pragmatic approach;

Interest in technical and industrial environments;

Ability to handle complex situations calmly and efficiently;

Analytical, structured, and detail-oriented mindset;

Empathy, flexibility, and resilience under pressure;

Ability to manage multiple priorities simultaneously;

Team spirit and collaborative attitude;

Curiosity and a continuous improvement mindset.

What We Offer

A permanent contract within a stable international group;

An attractive salary package based on experience;

A dynamic and international working environment;

A diverse role with extensive internal and external interaction;

A committed and collaborative team;

The opportunity to actively contribute to process improvement and customer experience enhancement;

A stimulating work environment within a company operating in industrial technologies and machinery.