Customer Service Representative

Responsibilities

• Respond to customer and representative inquiries by providing pricing, lead times, and product information in accordance with company guidelines.
• Understand customer requirements, applications, and specifications to support accurate quoting and order entry.
• Prepare customer quotes and enter customer purchase orders into the system.
• Review customer purchase orders to ensure product, pricing, and delivery accuracy.
• Maintain visibility of orders throughout the quoting and production cycle and communicate status updates to customers.
• Route technically complex or advanced opportunities to Sales Engineers or Sales Management for further development and closure.
• Support channel partners by building relationships and assisting with pipeline development.
• Act as a liaison between customers and internal departments including production, planning, quality, and engineering.
• Expedite orders as required and assist with resolving delivery or production issues.
• Gather information related to returns, rework, or restocking and coordinate resolution per company policy.
• Maintain accurate sales files, CRM data, and order documentation.
• Perform other duties as necessary.
• Comply with AS9100 directive specifically Section 7200, Customer Product Quality Requirements.

Minimum Qualifications:

• Bachelor’s degree (BA/BS) or equivalent combination of education and experience.
• Minimum of 2 years of inside sales, sales support, or customer service experience.
• Strong communication, listening, and presentation skills.
• Proficiency in Microsoft Office Suite; experience with ERP and CRM systems preferred.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Strong attention to detail and follow-through.

Job Requirements

Must be able to comply with all company policies.

Deal with customers in a professional, courteous and timely fashion.

Pay Range:

24.75 - 30.25

We offer a comprehensive benefits package that may include medical, dental, vision, 401k matching, and more!

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.