Sutherland
Customer service representative
Cairo, Cairo Governorate, Egypt · On-site · Full-time
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About the role
Description from the employer’s posting. Check the employer’s page for the current version.
- EmployerSutherland
- LocationCairo, Cairo Governorate, Egypt
- Work styleOn-site
- Employment typeFull-time
- Employer posted
- Provide professional technical support and troubleshooting to customers.
- Identify and resolve technical issues efficiently.
- Guide customers through solutions in a clear and friendly manner.
- Document customer interactions and reported issues accurately.
- Deliver an excellent customer experience while meeting performance standards.
- Work effectively in a fast-paced, team-oriented environment.
- Excellent English communication skills.
- Strong problem-solving and troubleshooting abilities.
- Good computer and technical skills.
- Customer-focused with a professional attitude.
- Ability to multitask and work under pressure.
- Willingness to work rotational shifts, including overnight shifts.
- Previous technical support or customer service experience is a plus, but not mandatory.
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At a glance
- Work styleOn-site
- Employment typeFull-time
- SeniorityEntry level
- Employer posted
- Added to ROLIVA
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